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CVS

2605 Sunset Ave, Rocky Mount, NC 27804, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 9:00 PM
  • Tuesday 8:00 AM – 9:00 PM
  • Wednesday 8:00 AM – 9:00 PM
  • Thursday 8:00 AM – 9:00 PM
  • Friday 8:00 AM – 9:00 PM
  • Saturday 8:00 AM – 9:00 PM
  • Sunday 8:00 AM – 9:00 PM
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Reviews
latasha ortiz-Rose (11/17/2020)
The Pharmacist is the worst. He won't call insurance company, once he say it's not covered he won't even run in system to see it was approved. Charging customers full price when we have insurance. He needs to be given a class on customer service n courtesy. My family n my self will be leaving this business thanks to him. Shame
Joshua Jenkins (07/31/2020)
By far the worst pharmacy and business I have ever dealt with. Will keep you on hold for over an hour and then hang up without answering. Have tried 15 times with same result. Avoid this place!!
Christia Taylor (03/04/2020)
This pharmacy is a nightmare. Calls hold for 30 mins or more. Prescriptions lost and magically found after says of segueing with them and the dr. So called double profiles causing misplacing of meds.
Brian Chapman (05/23/2019)
When you visit the store the staff seem friendly, helpful, and courteous. BUT, if you call the pharmacy, the hold time is 45 minutes. ThE last time I called the young lady hung up on me when I asked who was responsible for my medication not being in stock. I had requested that it be filled over a month ago. They had the prescription for over a month while I was struggling with the insurance company to get it approved, and then when it does get approved the don’t have it. Seriously?
Amber Hunter (10/14/2019)
This store literally never answers their phone. Every time I come here I watch all of the staff ignore the multiple calls. As a former CVS employee I wonder how prescribers can call in scripts, and how scripts are transferred.nnI personally have tried to have prescriptions transferred from another CVS and they literally couldn’t because no one at store #7330 answered the phone.nnIf this wasn’t unacceptable enough, I’ve asked several why the phones aren’t answered and was told “were too busy. Most of the calls are a waste of time”.nnAgain, as a former cvs employee, I wonder how a NON 24hr store could be soooo busy that NONE of the techs or RPh could answer the phone. I also wonder how patient questions, called in prescriptions, and transfers are considered a waste of time.nnThe complaint was made that they don’t have enough hours and that because of being short staffed, there are not enough employee to answer the phone. That may be partially true.nnHowever on one of my most recent visits the techs made sufficient time to play with a customers dog. Hours are based on scripts filled. Perhaps if phones were answered, and time was managed effectively, more scripts could be filled and more hours could be allotted.
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