Map
Detailed Information
- Place Types Meal delivery
- Address 4908 Reynolda Rd, Winston-Salem, NC 27106, USA
- Coordinate 36.166096,-80.33455
- Website https://www.marcos.com/
- Rating 4.1
- Compound Code 5M88+C5 Winston-Salem, NC, USA
Openning hours
- Monday 11:00 AM – 11:00 PM
- Tuesday 11:00 AM – 11:00 PM
- Wednesday 11:00 AM – 11:00 PM
- Thursday 11:00 AM – 11:00 PM
- Friday 11:00 AM – 12:00 AM
- Saturday 11:00 AM – 12:00 AM
- Sunday 11:00 AM – 11:00 PM
Photos
Reviews
Fine pizza, but poor customer service - order pizza online and when I went to pick it up they told me that it was cooking and would be done in 5 min. 10 minutes later, I was told that they never put the pizza in and they were putting it on now (no other explanation offered). After watching my pizza come out and seeing it sit for 5 minutes, they finally decided to come up to me again and ask what pizza I had. Waited for 35 minutes at the store.
I've ordered from Marco's for a long time and every order is at least $40.00 to $50.00. I ordered pizza and wings on Tuesday 02/02. When it was delivered the wings were not what I ordered. I called the location and they put me on hold for over 15 min for a manager. I hung up and called back and they put me on hold for another 10 minutes. I told the person not to put me on hold and get a manager. The manager was Wayne Walker and he acted like he didn't care my order was wrong. I asked him what he was going to do to assist me and he said he would credit my money back. I still have not received a credit to my account. I will not be ordering from Marco's again.
We have ordered from Marcos for as long as I can remember. Never once had an issue. In the past 2 months maybe, that’s all change. Our past 3 orders were less than desirable. Didn’t review the first 2 as I thought maybe just having an off night. Then tonight’s order is bad once again. Not sure what’s going on but in the past 30 days they have gone from hero to zero. This was third strike for me. Too many other options than to continue to pay for less than adequate food. On top of all that, they have a huge sign on the door explaining the importance of masks and mask requirements. Not a single employee that I saw had a mask on. So your food is being prepared and touched by employees with no mask. I would assume if the mask is not important then hands being washed and place being disinfected properly is probably no more important. Tonight was my 3rd strike for Marcos on Reynolda Rd. I would also stress you should have concern to their lack of Covid policies for their own employees, much less your food. I am editing my review because after reading other reviews I see that my complaint is not the first made over Marcos employees not wearing masks. If they are still not wearing masks tonight after previous complaints then I would say they have a management issue.
Ordered a pizza and got the wrong items. Manager said they’ll resend the items ordered. Took another hour and it was still wrong. DONT WASTE YOUR MONEY ON THIS SORRY EXCUSE OF A PIZZA RESTAURANT.
Horrible customer service! We had the wrong door delivered and it took two hours to get manager on the phone. They claimed it wasn’t the wrong order yet what they have is don’t even match the receipt. The manager basically said he couldn’t help me and it wasn’t there problem. His only explanation was that their were having a bad night. Was the worse customer service I have had at a restaurant. We are ended up not getting to eat anything that night because it took so long to even to even speak to me. The is the first time I have ever written a Review in my life but felt necessary.
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