Concentra Urgent Care

On 8/24/2020 I went into Concentra on Owen Drive in Fayetteville, NC with my 6 year old son to receive a drug screening at approximately 3:00pm. I was instructed I can wait inside or outside in my vehicle due to COVID and the risk especially with me having my child I decided it’ll be best if I waited outside in my vehicle for my child safety. At about 4:20 they called me to come into the building ask I was trying to answer the phone call my phone began to freeze up. So I grabbed my son and rushed into the building. I went to the desk where a man was in front of me speaking with the front desk clerk for about 2 minutes. I then approached the desk and told them I missed a call about a minute or two ago from them. Jacqui the front desk manager then told me they called several times and to have a seat. I began to show them I just recently missed the call and I was only contacted once. Rudely I was told to have a seat and wait for my name to be called. They then proceeded to call over 5 more people before me and I approached the desk again and asked about calling me they insisted I sit and wait in the waiting area again with a child and the circumstances were living in. They then called my name about 40 minutes later. Took me to another waiting room and called the rest of the people in the waiting room to the back and took them before seeing me, leaving my son and I the last ones in the building. I then began to question why was I being the last one seen Jacqui then went to the back and told her nurses “hurry up and get this lady out of here” very rudely. The nurse Rita called me to the back and I was still asking Jacqui why was I taken last Rita jumped in and said “whatever, put your bag in here” not asking me for identification or anything. I asked why was I being treated this way. And no one said a word so I grabbed my son and began to exit the building but I needed the test to be done due to home schooling my son and the hours of operation. So I turned around and took the test. Due to Rita being rude and me saying I don’t feel safe with her administering my test a lady named Michelle took over. I’ve never experienced nothing like this. Very unprofessional and tacky. Everyone was rude except Michelle. You would’ve thought I known these women and did something to them. Not only did they disrespect me but disregarded there was a child present. There was no sanitation in place, no one wiped down the chairs or cleaned the door handles. Just allowed people in with no precaution. The company has yet to call me back and I’m not sure why but I wonder if they had something to do with it. These are hard times we are living in and to play with someone’s employment isn’t cool not to mention HEALTH! II was the last patient seen 2 1/2 hours later and the last to exit the building when I was there before everyone else.

If I could give it zero stars I would I literally waited in the office for over three hours for an employment drug screen and when I asked them why it took so long they basically told me it is what it is and I could come back tomorrow if I wanted to....

The staff made the process seem well enough. They were pleasant and friendly throughout the entire process; although, because of t hff e issues with their repeated electronic system failing, some had missed their lunch break. My expected test time was 1.5 hours but extended to nearly 3 hours out of the office. Gratefully, I was paid but perhaps they may consider a backup system when that one fails. The representative that was assisting me had to call over the phone and the company kept her on hold for 30 minutes just to state she would have to fill out my forms manually to process with my urine. Again, the staff made the process bearable considering the circumstances and the point of my visit was still able to be completed.

It was a very professional experience!! Spacing distance was great and the ladies that worked at that office were very nice and got me in and out very professional in good time!! I was grateful. Thank you!

Clean, friendly service.