Kling Orthodontics

Don’t get me wrong, the staff was nice, the doctor was lovely, and the COVID practices were good.nnBUT BE WARNED:nThey wont tell you until you arrive, but Dr. Kling has passed away, so the doctor you’ll see is temporary and may not be able to see you again himself. They’re looking for someone to take over permanently, and until then it’s a bit messy. So minus a star for this weird bait-and-switch.nnThey have repeatedly failed to send my X-rays to the specialists to whom they referred me. It has been nearly a month. It is a simple email. There have been no apologies, just “we’ll try, you know, we’re busy with COVID.” I paid for those X-rays and have had to pay for repeat X-rays because of this incompetence. Definitely minus a star.nnThey have multiple offices, and neither have neither updated their website nor their google profile to indicate the actual hours they will be present at each office. You have to call around the different numbers to try to find them, and they take ages to pick up the phone. Often it mysteriously doesn’t even ring and goes straight to a voicemail box that is full and unable to take messages. It literally takes me 20-30 minutes to reach anyone. If someone picks up at a different office than you were seen, they can’t access your records. It’s clearly just lack of effectivement management right now. So minus a third and final star.nnI almost never write reviews, especially bad ones... it makes me feel kind of mean and gross. But this is just getting absurd, and I think my assessment is fair and will be helpful to others.

I’m almost at the end of my treatment I’ve never had any problems here at this location for the most part everyone is nice. Though there is a new receptionist there that is ok..she is kind of rude sometimes I’m not sure is she notices that but I recommend Kling Orthodontics as they are very affordable!

I had braces years ago and have a retainer. My retainer broke. I contacted Kling orthodontics. They were FANTASTIC. I was able to get in within an hour of calling, they fitted and ordered a new retainer for me immediately. The cost was reasonable. The staff was extremely helpful and friendly. I will definitely be returning when it's time for my daughter to have braces.

Soooooo glad I chose Dr.Kling.I have been wanting to get this done since forever and as an adult I can honestly say that I am glad I did. Very exciting time,best thing I could have ever invested in! The staff is awesome and super sweet. They get you in and out with quality work. Thanks guys see you next month!

I had my braces on for two years had them taken off & one year later my teeth look exactly the same. Mary Jo at the Florissant office is extremely rude although pretends to be pleasant she once told me it was “pathetic” that I lost my job & fell behind on payments. After speaking with another orthodontist I was informed that I could’ve had a tooth pulled at the bottom in order push my top row of teeth back to give me the results I expected however I was never given that option only told this is as good as it’s going to get. Dr.Kling is a very nice doctor but not open to many suggestions good place to go if you want to waste $5,000.