Supply New England's Kitchen & Bath Gallery

Susan was very knowledgeable about all the products we were choosing for our bathroom renovation project. She made the whole experience so easy. Their product line was extensive and well displayed. What a pleasure N.E. Supply and Susan were to deal with.

Always a pleasure shopping at Supply New England!! I always seem to find just want I'm looking for, even when I only have a concept in mind. Their Nice bright showroom allows you to visualize all their beautiful product, in your own space. They are always helpful and pleasant and very informed about the products they sell!!

We were very disappointed with our visits to this Supply New England showroom and with the interactions with their salespeople.nnWe visited 3 times in early 2020 - before the pandemic hit - and were ignored each time. We were renovating a bathroom and adding another bathroom so had a lot of potential business for them.nnFinally, our contractor referred us to one of their associates who I had a nice initial interaction with the first time to set up an appointment. However we had to reschedule. After that I left 4 messages with her to set up a new appointment and never got a call back. When I called the showroom, whoever answered the phone would just route me directly to her phone mail before I had a chance to say that she was not responding. I was finally told that she was on medical leave. Why could the other sales people not have told me that. Also, though I empathize with her being ill, she should have had someone else respond to her phone messages. I never even got a return call from her when she returned to work. Our renovations were delayed at least two weeks due to this unresponsiveness.nnMeanwhile, my call was finally picked up by a sales person - who was the one who informed me of the former sales person's medical leave - and we met with this sales person. We had a nice initial meeting, but then he had to reschedule our follow up meeting as he was not prepared a week later with the information that he was supposed to provide to us. Another week passed and he had just a small subset of the information we needed. We nonetheless decided to order a vanity from him, but never got another call back after that vanity was ordered - no communications on the status of the vanity or on the other items that we had discussed with him.nnWe decided to go to Simon's Supply just up the road and had so much better service and interpersonal experiences with the sales people there. I highly recommend you go to Simon's instead of Supply New England too!! (And just btw, we are not difficult or challenging customers!!)

What an amazing experience working with Susan at Supply New England. She was very knowledgeable, professional and responsive to all my inquiries and questions. If you are looking for a great customer service experience with great products go to SNE and ask for Susan!!

Susan has been invaluable helping me determine my bathroom needs.