Pacific East Aquaculture

Update: Spoke with their customer service and offered a refund on the dead clam. I will take responsibility for not emailing them directly as I was unaware that was their only mode of contact. Moving from 3 ⭐ufe0f to 5nnAt first was very impressed with the customer service. I got a call a few hours after delivery asking if I received my clams. I stated yes but the one looked damaged. It wasn’t coming out of its shell and was deep inside the shell, mantle barely visible. I was told to take lots of pictures and to message them if the clam didn’t look better in a few days. I messaged them a few days later on Facebook asking for help because the one clam looked bad still. They read my message with no response. I messaged them a week later saying the clam still didn’t look good and sent more pictures. The clam died that day. Once again they read the message and no response.nnThe other clam is healthy and looks great, the other three clams in my tank all look amazing and great.nnAdded a picture of both clams. One did great other one was in trouble from day one.

Incredible quality and customer service!nnVery attentive, excellent after sales. Nowadays we rarely receive calls from stores to find out if everything went well and if the order is within expectations. I am really happy with the quality of the services provided. Congratulations Rachel and team!

Drove all the way from Philadelphia to be told at the door its pickup only. Nothing was said about pickup only on Google. Was told to come back sometime in September. Seriously? I drove for almost 4hrs here. So much for making a trip to stock up my 200gal reef. Will take my business elsewhere.

Beautiful place full of colorful things

Great people! Beautiful place!!