Sears Hometown Store

Not a great experience. Tried to get a washer and dryer combo with my soon to be wife. Did not get appliances that day because one combo we wanted the dryer was completely unavailable and the other combo the washer could not be delivered until a month after we get married. Which is a problem. Would give three stars but we had to wait 15 minutes for staff to get off of the phone to help us. That same night, I went to Lowe's in Kathleen and had a good washer and dryer combo loaded onto the truck in 20 minutes. TL;DR go to a bigger store that's part of a corporation instead of wasting your time in this store.

If I could give 0 stars I would!!!! From this store to corporate they both lack the customer service skills to be in business!!! I have never seen such bad customer service in my life. I purchased a dishwasher in May 2020 that went out in July 2020. Sears didn't get anyone out to look at it until late August/ early September. The technician could not repair the dishwasher and basically said he had rebuilt the dishwasher and it still did not work. I was told I would get a replacement in October, but they didn't have the right replacement price. We were told by the store to contact corporate, and I did. Corporate told me I would have to contact the store. So, this back and forth occurred for months. Finally, they got the replacement amount correct, but we were told by the local store that we had to contact corporate for delivery fees to be waived. We paid back in May to have it delivered and I was not about to pay again for the replacement to be delivered. Corporate said it was the store's discretion to waive the delivery fee and the store said it was up to corporate. The back and forth between corporate and the store started all over again. At this point I am fed up with both! Each time I went into the store I was told that I have to contact corporate. The store is of no help to it's customers at all. I stayed on hold one day for over a hour and thirty minutes, another day two hours and thirty-eight minutes to still have no help from corporate. I went to the store to request a refund and was told by the owner that they did not purchase the store until June, so they could not give a refund. Which does not matter!!! When they purchased this store they purchased the previous owner's book of business!!! It is now their responsibility to rectify the situation, but instead they chose to deflect responsibility. Again, terrible customer service!!!! So, go spend your money elsewhere instead of with this Sears Dublin Hometown Store. It is January and this situation has been ongoing since June 2020 with no solution. I finally spoke with someone at corporate who advised me they escalate the problem and request a refund.

Absolute best Sears store I've ever been to. Great deals and selection of tools and appliances, top notch customer service from each and every staff member and the owner himself and a 100% hassle-free warranty process for your broken and worn-out Craftsman hand tools that qualify for warranty replacement!nnHighly recommend this store to everyone needing a certain hand tool or appliance!

Don’t waste your time going to Sears in Dublin to purchase anything! They don’t care if you receive a order you have waited on for over 2months. Was suppose to have been on the truck last Friday and wasn’t. They said they would contact the warehouse to get an answer. A WEEK LATER AND THEY STILL DONT KNOW ANYTHING!! That is total BS!!!!!! I have in the past, before Sears moved purchased a microwave - fridge and washer and never had a problem with the store owner helping me. Don’t know what is going on now but I will never use them again.nn#nocustomerservice

Awesome service. Attendant was very courteous and helpful during my purchase today.