Elite Automaxx & Towing

Horrible!!! Both the man & the woman were disrespectful, rude, asinine. These people should be forced out of business. Beware!!! Will aka Doug Hembree Midtown Atl 30309

From the high to the low reviews it seems to be the nature of this business. We for one appreciate what both Que and John did for us. While driving back from vacation we had car trouble and were in the midst of the long wait for roadside service - from AAA - when Que turned into where we were stranded just to get gas and I mistook him for the AAA driver. He offered to see if he could help and he got us started, followed us up I-75 into the south side of Atlanta and got us safely to the hotel we had to book. Did not charge us a dime. His brother John ordered the part we needed on a Sunday night, and came to our hotel to install it before 8 am the next morning. It took a while to install, but he’s doing it in a hotel parking lot and having to run to the parts store for things. I have no way of knowing what it would’ve cost it we’d gotten it home and been able to do it other than in a crisis situation, but it was almost certainly less than what a dealer would have charged (and they likely wouldn’t have gotten it done same day with no appointment) , it avoided a tow charge, and allowed us to stay safely at our hotel instead of Ubering or renting a car. And the AAA sent driver actually never showed - called after we’d made it 15 miles up the interstate and had checked into the hotel to see if we still needed help. So we are thankful Que and John were able to help us.

I originally called for a tow truck at 10:30am. When I was informed a tow truck was enroute I was given an eta of 12:30pm which then turned to 2:15pm. The tow truck driver did not reach my car until 4:30pm. Because I was not with my car (thank god because I would have been waiting in the rain for 6 hours) I tried to contact the driver to give the auto shop my car was located at an eta. The driver was extremely rude and acted as if he could not give me any information. At one point he told me he didn’t need to speak to me and not to contact him. Mind you, he was in possession of MY VEHICLE. I was also told 3 different amounts of what the tow would cost me out of pocket that ended up being more than double the cost of the original quote I was given. This was the worst experience I have ever had with a tow company, and would never agree to spending my money with this company again. HORRIBLE CUSTOMER SERVICE

Great experience! Came in 20 min. And was fast! My first experience dealing with a tow company and they made it a great one. Thank you!

Horrible service! The worst service I’ve ever received in my life. I have AT&T roadside assistance and this a vendor of theirs. They quoted me an estimated wait time of an hour. I waited 4. When the tow truck arrived the driver was irate and told me that I was impatient. The truck is also old and does not look reliable. Save yourself the hassle and headache. Go with any company besides this one. I’d rather push my car down the highway then to have my car towed by this company again.