Hennessy Lexus of Atlanta

I am highly disappointed in the lack of service from this business. While I overall enjoy my Lexus Certified GX460 I purchased here in October, I was deceived on the condition of the paint. While I accept this as I should not have taken the salesperson's word for it and really looked over the car (unfortunately, I was in a hurry to return back to Tennessee for a business meeting). I have corrected these fairly severe paint dents/chips. I am posting this review as there was a interior switch broken and when brought it I was informed it was a warranty matter and I could wait to get it fixed or take it to my local Lexus dealer. Upon taking it to my Lexus dealer they denied the claim due to it being broken by the previous owner and not a defect in the part. $1,700 was the quote to replace the map light module. Lexus of Knoxville called a few times without a return call. I called a few weeks ago and have yet to get a call back.nnIf you're buying in person and don't trust anything this place says then I think you'll be fine. I would absolutely not purchase another vehicle from them being out of state. Thanks for choosing profit over customer service.nnUpdate 12-28-20nnCalled Tommy a handful of times and had to leave a message. He may be out for the holidays.nnUpdate 02-08-21nnTommy finally returned a call a few weeks ago when I left a message with their receptionist. However, he failed to contact my local Lexus dealer as promised. Ended up taking apart of the map light this evening and fixing the issue myself. Worst car buying experience and it’s obvious that this dealer, at least in my experience, provides 0% customer service after the sale. Regret giving these people my money.nnUpdate 02-13-21nnDon’t let these responses fool you, they really aren’t interested in resolving problems their customers have.

I can't say enough about Ms. Teresa Chandler & Mr. Todd Marmontello! They always above and beyond! I am pleased to have these two looking over me. My Angels from Hennessy Lexus! I am more than grateful for all that you do! Thank you kindly Hennessy Lexus...100%!!! Definitely looking forward to my next purchase with you!

We had a great car buying experience with Hennessy Lexus of Atlanta. Heather made our experience informative, efficient, and easy. I was concerned about potential exposure, but Heather spent over 20 minutes on the phone with me prior to test driving vehicles explaining the various safety precautions that Lexus and the dealership were taking to make it safe for their customers. She put me totally at ease and the car buying experience was completely fantastic from there. I couldn't recommend Heather more.

Taylor Brogan Was an exceptional sales associate for us.nShe is very professional and also personable therefore she was very easy and pleasant to work with. She answered many questions for us that helped Guide us in the right direction for buying our dream car. From explaining the different features, colors, and interior she was great at explaining everything to us which made us confident in our decision to purchase a car from this facility. I would definitely recommend her for anyone that is looking to purchase a car in the future. She has been a pleasure to work with and we look forward to coming back in the future.

Amazing dealership from the appearance to the staff warm welcoming super professional. Taylor was our sales woman and what an experience from the moment we came in, stayed late to get a deal done that was almost impossible. Thank you guys for being amazing and getting us the ES300H it’s an absolute pleasure doing business here and will continue to do going forward for our other vehicles.