Akins Dodge Chrysler Jeep RAM

Nice enough for a car buying experience.

Good service department with a friendly staff. I love the Bible verse print outs widely available throughout the establishment. God bless you!

This review is based on my experience at the service center for jeep. I wanna start by saying this is going to be extremely fair and honest. I gave a two star because the cashier was extremely helpful on trying to resolve the issue. However Lance the service writer at this location has gave us nothing but a headache and run around. We brought the car to the dealership because we needed it repaired correctly. The vehicle had a problem with the rear Passenger wheel bearing. The vehicle was at this dealership for two weeks. Waiting for parts. We gave everyone the benefit of the doubt. I even tipped the mechanic ahead of time just to try to be in everybody’s good graces. We paid for the repairs as well as an alignment. This is where the problem starts. Not only did we wait two weeks but they never did the alignment. It took them forever to provide proof of the before and after paperwork of the alignment. Finally the cashier went out of her way to find the paperwork. However the car still acted the same as prior to the repair. This is why I’m saying I don’t believe in alignment was done. We finally got fed up waiting and waiting. The car belongs to an elderly lady who happens to be my mother in law. They made her wait almost 4 hours for something she had an appointment for.nLance is not qualified and needs some training. It’s clear he knows nothing about vehicle repair.nWe brought the car back to have the alignment corrected and nothing. They couldn’t get it write. Finally we decided to just go elsewhere. That elsewhere was Rick Hendrix Jeep on Pleasant hill. We paid $120 for an alignment and they got it right.nThis service center is a joke. We wasted our time.nUnfortunately we wanted to use your facility to build a relationship and and have a place close to home to build rapport, well... let’s just say this didn’t work out.

Fantastic, I wish I would have bought my Durango from them.nnI went in for an oil change, the facility was very clean, the staff were very friendly, and the atmosphere was great.nnI'll be coming here from now on!

I would like to say thank you to Scott in the service department you went above and beyond taking care of my charger!