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Cape Cod Brass & Security Hardware

1180 MA-28, South Yarmouth, MA 02664, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 5:00 PM
  • Tuesday 9:00 AM – 5:00 PM
  • Wednesday 9:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed
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Cape Cod Brass & Security Hardware
Cape Cod Brass & Security Hardware
Cape Cod Brass & Security Hardware
Cape Cod Brass & Security Hardware
Cape Cod Brass & Security Hardware
Cape Cod Brass & Security Hardware
Cape Cod Brass & Security Hardware
Cape Cod Brass & Security Hardware
Cape Cod Brass & Security Hardware
Cape Cod Brass & Security Hardware
Reviews
Nancy Mynard (09/23/2020)
I have ordered several times from Cape Cod Brass over the years and it does not have the same ownership or customer service as in the past. According to my contractor, the Baldwin Lifetime Brass handset came with the wrong hardware and wrong directions. When I called about it, they were very rude and insulting and told me they did not see a problem in the pictures I emailed them and referred me to Baldwin. Rather than being helpful to a longtime customer, they dismissed the issue. I lost my money and had to purchase another deadbolt from a box store. Very disappointing as no refund, exchange or credit was ever offered.
Rob Geib (04/04/2020)
My experience with Cape Cod Brass has been exceptional. In several recent transactions, I found the sales staff (Robert and Alan in my cases) to be extremely knowledgeable. They were able to quickly identify the lock sets, deadbolts, handles, and other hardware I needed to match the Baldwin design in my house. They answered all of my questions, and explained things I didn’t know. Emily, in the shipping department, immediately sent details of my orders. Shortly thereafter, she sent full shipping details, complete with tracking numbers. I received all of the parts within a few days even though I didn’t request expedited shipping. I wish all companies performed this well.
Eunice V (06/24/2020)
Careful purchasing from cape cod brass and security!!!! UNDISCLOSED RETURN POLICYnThere is a 25% RESTOCKING FEE PLUS you must pay SHIPPING TO RETURN purchase.nI purchased a ramp to go over my threshold. But it is too flimsy to use and spoke to Chris at cape cod and he told me to return it via UPS.nRamp is $27nShipping $12.75nRESTOCKING FEE 25%nSHIPPING FEE TO RETURN $12.75nIt COSTS MORE TO RETURN THAN TO KEEP THE UNUSABLE ITEM
William Young (06/16/2020)
ordered an Emtek door handset. It was delivered promptly. One part was missing and Cape Cod immediately sent a replacement. Very responsive.
RW B (11/19/2020)
Ordered. They charged my card. Never shipped. Never communicated. Total scam.
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