V & L AUTO SERVICE & REPAIR #2 & THE SMOG SHOP

love friedy he waent up and byond of what he needed too do i recamend v&l for all my work that my car needs

So far the process dealing with the smog shop has been a difficult one. While they have done a good job of collecting payment from my warranty company they have lacked in customer service, honest pricing, and responding in a timely manner. After a difficult diagnostic process for what was initially thought to be a fuel injector issue, the shop recommended an engine rebuild. When the repair jumped from a Fuel Injector to an total engine rebuild, I requested a second opinion from the dealership. The smog shop was kind enough to tow the car to the dealership but I received calls from the dealership for over a week asking when they would tow the car back. Once the car was back with V&L I tried reaching out to get information on the quote provided to begin the work but I was not able to get a clear answer or in some cases no answer at all. When I was eventually able to get a hold of someone they informed me that the quote was outdated and that the labor rate for the repair nearly doubled. As a customer it seems like the shop is taking advantage of the fact that I have an extended warranty and using that as an opportunity to inflate the prices and continuously increase the quote, making the amount I need to pay higher each time I reach out. I will update this review as the process goes on and hopefully it does get better. Update 1/24: The chop has been working with me to honor the original quote which is great!

The worst shop Ever, very poor professionalism, wrong diagnosis for the problem, they changed parts not required, cost for that $6000 dollars, is absurd!... And plus $4000 more, because the truck fail 10 miles away from this shop. !... Absolutely waist time and money

Did great work on my E450!

I would like to spread the message that V and L auto shop located on 9th west and another location on Redwood road 8th south are not honest and did not repair my vehicle that they charged me for. the owner lied to me and tried to convince me I had a bad water pump. all I needed was a thermostat and I ended up fixing it myself. I hope none of my friends and family never go to either location. don't go there ever unless you want to get taken. HORRIBLE SERVICE. please share so everyone you know knows how bad the service is and do not send anyone there.