SpringHill Suites by Marriott Winchester

Bring your own soap! There was no soap in the bathroom. I was told they run out of soap about once a month and had none for us to use. This is unacceptable in this day and age! I don't understand why the management doesn't send someone to buy soap to keep on hand for these situations. The staff was pleasant, but they did not help in this situation.nVery nice hotel with comfortable modern decor. It was great to have a drawer on both sides of the bed, with lighting above.nBright, well lit bathroom with large lighted mirror above the large vanity area. I was pleasantly surprised to have a place to hang the hand towels in addition to the bath towel hanger.

We had a great 2-night stay over New Year's weekend. There are some talented folks working at this hotel. Every time we visited the desk, the agent was either multi-tasking between 2-3 different guests or deep cleaning the lobby area. We were always greeted promptly and with a smile. The staff at this hotel really made this a pleasant stay!nThe room was sparkling clean and the whole facility looks brand new.nnThere were only a few negatives which weren't a huge deal. I wish that the bagged breakfast included healthier options with more sustenance. We were in town for a snowboarding trip and needed protein to keep us energized. The breakfast included a packaged muffin, nutri-grain bar, a juice, and an apple. Not a deal-breaker, just something to be aware of when booking.nnLastly, the design of the room was not practical. It was still a five star stay because this isn't something that can be fixed; nor is it the fault of the hotel staff, but it's noteworthy. The bathroom is right in front of the bed. The sliding door was cute, but it made for a lot of wasted wall space. The bright light against the glass door woke up my sleeping wife when I had to use the bathroom at night. Also, the door does not lock. The toilets were incredibly low-flow and had to be flushed 3+ times after each use.nThere was so much unused space towards the front of the room and it seemed like every amenity was squished into the back corner, making the large room seem very small. Cable is limited. We like to watch local news channels when we travel, but there were no local channels available. I understand that Marriott is going for a modern design, but this design sucked and did not fit in with the area. I'd expect to see a hotel room like this in Europe, but not Appalachia. I don't think these features will age well.nnWe would stay again in a heartbeat. After the pandemic, I'd love to use the indoor pool. It's also nice that there is lots of shopping and dining within walking distance. The location is convenient to the highway.

It was very comfortable, I loved how the doors slide to the bathrooms. The bed was very warming and melted my body as I slept. I would always come here and stay few nights just to get away from home. My experience here was uplifting and something I will never forget.

Rooms are so nice and clean! Very modern feel! I'm so glad I picked this hotel to escape the busyness of the city!

Checked in 10/1 with front desk clerk Ivy. She made check in quick and easy. I went to my room and it wasn't ready. Ivy was quick to get my husband and I in a different room. We were in town for my nephew's wedding and the staff made us all feel very well taken care of. The rooms were clean and the lay out was wonderful. The staff was very accommodating. Front desk clerk Ayesha was very sweet when we were checking out. I was running a little late,but she assured me it was all right. Thank you for a wonderful experience at your hotel.