Map
Detailed Information
- Place Types Plumber
- Address 4999 Portsmouth Blvd, Portsmouth, VA 23701, USA
- Coordinate 36.8179471,-76.3730719
- Website http://www.philbrickheatingandcooling.com/
- Rating 4.3
- Compound Code RJ9G+5Q Portsmouth, Virginia, U
Openning hours
- Monday 7:30 AM – 4:30 PM
- Tuesday 7:30 AM – 4:30 PM
- Wednesday 7:30 AM – 4:30 PM
- Thursday 7:30 AM – 4:30 PM
- Friday 7:30 AM – 4:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I would most definitely NOT recommend Philbrick, Inc. It took them 9 days to fix our heat. The man (Kevin) that came out to diagnose the problem was rude. The office manager (Dara) had poor customer service skills, was argumentative multiple times, and even threatened to have the heat turned off when I asked for an itemized bill. The day the technicians finally came to fix the heater, it took them less than 15 minutes to put the part in then wanted a check for $650.00, and never even checked to see if the heat actually worked. I asked for an itemized bill before I paid because the part was under warranty and took minutes to fix. They would not give me one or let me speak to the office manager’s boss. They finally gave me a work services rendered paper, which only had a total due but not a breakdown so I could see what I was paying for. From that document I learned Philbrick got the part from a company in the area and didn’t even try to get the part until 6 days after the diagnosis. Since I never got a phone call from a boss or an itemized bill, I am left wondering why it took so long to get my heat fixed and exactly what I paid for since it wasn’t for the under warranty part and that price is way too much for less than 15 minutes of labor.
Great Guys. Very knowledgeable of their trade.
We have used this business for many years and sorry to say that this will be the last. They came out to repair a clogged sewer drain and said it was fixed. One day after it was still not fixed after paying $400 for the repair. So we called to have them come back out ...spoke to Dara who was very unprofessional on the phone and said she was in charge while the owner was on vacation. Refused to help in any way. We have never experienced such treatment from this business in all the years we have used them. Owner finally called back after two weeks and refuses to come out and fix what they didn't repair the first time and said he would charge us again. This used to be a great family run business which we recommended to lots of people. We will not be referring friends/family to this business any longer.
Had a tech come out over a month ago, stating he would call the next day with parts/install time. Never received that call. After I called several times, they claimed the distribution center still didn't have my parts in A MONTH LATER. Called One Hour the problem was fixed within 2 hours.
Have used Philbrick to replace my HVAC system at our prior residence and have passed them along to friends and family. They do good clean work and stand by their installations. May be calling them soon to replace the system in our house
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