Dr. Sagar A. Shah, DPM

I'm a new patient and I made an appointment several weeks ago. Two days or so before mynappointment I received a text that my appointment was at 2:00 pm and to confirm. Well I arrived at my appointment at 2:05 pm thinking I was okay just a few minutes late due to the office being inside another office with a different name because the office had moved. The receptionist told me that I was late my appointment was at 1:30 because I'm a new patient they always asked you to arrive half hour earlier to fill out paperwork she also stated that they always give the spill on the office being inside another office. I explained that I traveled a distance had to arrange transportation and that I received a text reminder of my appointment being at 2:00 not 1:30 had they wanted me there at 1:30 regardless if I'm new or existing patient the text confirmation should've stated 1:30 it's to remind and confirm not confuse. I showed her the text the appointment stated 2:00 but she stated I was still late it was 2:05 it's their policy to reschedule when you're half hour late! She also gave me the paperwork which I could've completed less than 10 minutes. Needless to say the text confirmation did nothing but cause me issues and wasted time and gas. I never was seen at a Dr office where I didn't have to wait, I did see people in the waiting area waiting. I'm so disappointed and still in pain which was the purpose of my visit. No exception to their rules or policy. Maybe they should add a little more detail about arrival time versus actual appointment time especially when sending out confirmations.

I am writing this on behalf of my mother, who attempted to be seen in this office multiple times for examination of a painful foot. Not only was her initial appointment cancelled with less than 12 hours of notice before appointment time, but her second appointment (scheduled 2 weeks out from the initial appointment despite the acute nature of her foot pain) was also cancelled on the day of that appointment with no explanation. The front desk staff were curt when frustration was expressed regarding her appointment being cancelled two times. She called back to try to schedule a third appointment, and no one from the office even returned her phone call. I understand one appointment being cancelled as a function of personal or professional emergencies, but to be cancelled two times with incredibly short notice and to be on the receiving end of curt remarks from front desk staff is completely unacceptable, not to mention no follow-up to reschedule for a third time. As a health care professional myself, I understand the challenges of working with many patients in a day and how communication can be a challenge-but the above highlights unacceptable actions and a patient left without a provider. This is wrong.

It is not often that you cannot find enough good words to describe a doctor. They are few and far between. This man really cares about his patients. He looks at you not the laptop. I am a senior citizen and have been with enough doctors to know an outstanding one when I see it. He is very gentle but firm when he needs to be. I do respect and trust this doctor with any foot problems I have.

I was really pleased with Dr Shah. His easy going nature is something I wish other Dr.s had . When I asked questions he answered with no problem . He did not seem to be in a hurry . He went the extra mile when my sister bought to his attention the dry skin that has been on my left foot since I have not been able to put weight on my left leg since I broke it back in April ,2020.nI just wish he could educate other doctors in all fields to let them know how patients want to be treated.nThank you very much ,nPatsy P. Jones

Excellent care from Dr. Shah who is very concerened and caring. His knowledge of Podiatry is excellent and he makes great recommendatiosn to patients.