TITLE Boxing Club Falls Church

Be extra careful with this club. They charge your credit cards and do not refund. You cannot book a class as always booked, but meantime they charge for service. After all you cancel your membership but they still continue to charge your card. Terrible service!!!

I have been a member of this club for a little bit more than a year now. I found 2-3 trainers who were very good and their classes were easy to follow. However, one day I went to a class that was thought by a different instructor and I was shocked by the vulgar language he was using in class. I felt uncomfortable and barely finished the class. I was in utter disbelief as I have been going to gyms and fitness clubs for over a year and they have been all professional with a family friendly atmosphere. I emailed the instructor to express my concerns about his language in class and his reply was that he was leaving the club. I was kind of relieved and went back to going to the classes taught by my favorite instructors and I did not have any similar issues since then. Few months later, I reached out to the club to place my membership on hold due to extensive traveling and they did but they informed me that there will be a charge and I accepted. While I was away, I noticed on my credit card statement that I was charged double the amount that was agreed upon. I had to email them while overseas to fix it and they did. The major issue I had with them recently is their sneaky financial transactions. The club was closed since the pandemic was announced as national emergency and they were not charging the members. Without any prior notice, I saw that they charged me the monthly subscription this month. I was surprised as they have never sent an email or any kind of communication that they were opening the club again or what safety measures were they taken to ensure the safety of their members. I emailed them requesting refund as I was uncomfortable going to a workout in a closed space while the cases of COVID-19 are rising in the US and the possibility of airborne transmission. They denied me the refund and said that were going to charge me for next month as well since I contacted them less than 30 days from billing day. Initially, they gave me an automated email to process my cancellation request and honestly it was very hard to follow. After a few back and forth emails with them, they cancelled my membership but again no refund. I am writing this review to make people aware that I don't think they exercise transparency or integrity in the way they handle their financial transactions.

They make it impossible to cancel your account. I spoke with Cody who is the GM and asked for assistance for a mistake one of their employee made. He was very rude and was not helpful. He basically told me if i didn't have proof that the employee made those changes then he couldn't do anything? Cancelling my membership to the club as we speak and will take my business to Urban Boxing in Arlington which provides better customer service.

After boxing at Title for 5 months (entering as a complete beginner) I'm not only stronger and more in shape but I feel supported in taking my fitness at my own pace while also bring challenged to push myself each class. The trainers are all respectful, friendly, and some how manage to balance motivation and general fitness with skill and attentiveness. My only complaint is that class schedules don't always fit with my own but they can't make everyone happy all the time! If you're looking to try boxing, get in shape, get coached in boxing, or stay motivated in a workout definitely give it a try.

Tim is the best coach he is a motivator and encourage people to do better everytime this is my first class after the pandemic and I'm coming back strong