Kloke Group

Excellent movers great customer service

I'm not sure if my message went through but someone from this company scammed my autistic uncle into labor work for pay ... And he never received his money honestly it's humilitating and sickening to scam disabled people. I would like to talk to someone about this situation ASAP!!

This was our last military move as my husband retired from the navy and the move was local. The movers came in without putting anything on their shoes which destroyed my carpet since it was during the winter time. They didn't put some of the screws in some of the furniture which I am glad I noticed it beforehand otherwise my daughter would have been in the floor perion my couch was broke on the inside which we had to go and getting another so far. When I contacted them about reimbursement for the broken sofa we kept getting the run around could never reach the person in claims we always had to go through the reception as to answered the phone then she would email the lady in claims and then after 3 to 4 calls and emails we finally received an email back from the lady in claims who told us she again needed the pictures we already sent. After a year we finally received an email stating how much we would be getting for our sofa which we were fine with. Then after a couple more months and emails we sent we received a letter stating that we would be receiving check within 30 days. It is now been 2 months since we received that letter and I was told that the check was sent in the mail over a week ago and when we called to see where the check was because we have not yet received it they told us that it was sent out and the case was now closed because they supposedly sent the check however we still have not received the check and considering their local I'm sure we would have received it by now if I can get a package from my sister from Texas within 3 days then I think I can get an envelope with a paper check in it in less time. The guy who answered the phone told my husband he would look into it, sent the lady in claims an email and copied it to us yet however it is been over a week and we still have not received the check. If I had my way I would be contacting the military and letting them know to never use this moving company ever.

Thanks to Kloke Group of Fredericksburg for going WAY above and beyond. We had another mover scheduled, 2 weeks in advance, for a large piano to be moved. We were closing on a home sale and a purchase on the same day. The other company screwed up in a huge way and put our transactions at significant risk for falling through. Because of the amazing people at Kloke our sale and purchase were saved and we have met our only movers from now on. They were at our home with in at hour to assess the need and called in guys who were on the road returning from a delivery in West Virginia. They were AMAZING!

I had a very pleasant experience, all around, with these movers. The military contracted them to move my household goods from my apartment to my recently purchased house. The customer service rep, Sunny, was very polite and took all of my questions/phone calls without issue. The crew, Jody, Scottx2, and Danny, were all very nice and took great care with packing and moving my belongings. I'm not sure why this company has bad reviews; maybe under previous management. I'd recommend them to any military personnel looking to move.