First Team Hyundai

I had visited a few dealers looking to trade in my vehicle for something more reliable and in better condition. Everywhere concluded they couldn’t help me get into any vehicle for various reasons However, that wasn’t the outcome at First Team! Not only did my salesperson, Wayne Lewis, get me an affordable loan, but it was also into a BRAND NEW 2021 Accent with an interest rate less than half of the one I had on my previous vehicle! It may sound too good to be true, but First Team Hyundai is awesome. The entire team is great!

I compared vehicles for several months before deciding on the Santa Fe. It has high ratings in safety and reliability. I was pleased with the selection at First Team and the salesman was great! Explained everything thoroughly from features of the car to pricing, financing, and service. The showroom was attractive and clean. I love my new car!

After the engine light came on I asked for an appointment with the First Team Hyundai “service” department. Because this was not my first dealing with First Team I hoped to avoid the female at the service desk, but unfortunately she answered the phone so I was stuck with her again. After correcting a few problems with the car, and taking care of maintenance items I had added I was told a part was needed that they would order, and I had to pay for it in full before they would order it. When I questioned that I was told that “some people” order things and do not come back, and she mentioned a restocking fee. After these clarifying questions she asked a question as if to challenge me wanting to know if I wanted her to order the part or not? According to the previous communication the fuel pump had already been ordered, and I had already been told it’s expected arrival date. I pointed out this discrepancy which seemed to fluster her and she returned to her order it or not response. Clearly her concern was not my needs. She seemed only to want to be done with this conversation. My next question was offered hoping to illicit logic from the dealership. If I at this time decide not to have the work done here, since you said you already ordered the part, what will happen? Her response, “Then we won’t order the part.” But you just said it was already ordered. Blank stare.nThen I asked about their fee for diagnosis of the engine light: is it removed once the work is completed LIKE EVER OTHER PLACE I’VE TAKEN MY CAR FOR REPAIRS? Their fee (over $130.00 to tell me what the light indicated) was not absorbed, but just another item on the list of charges. Auto Zone did that for free and they had nothing to gain from me since the repair was out of my league. That was service. The “service” department at First Team Hyundai could learn from them.nAt this point I felt looking for another option would only add to the delay so I consented to having them order the part they said they had already ordered. I was told it should arrive on Tuesday of the following week. Monday morning, having heard nothing to confirm my appointment, I called and, after three calls, was finally given an appointment to return on Tuesday for the installation of the ordered part.nBecause of the debacle of the first half of this event I had spoken with the department manager and she offered a 10% discount on the whole bill. When I returned to collect my car and pay the bill the same person was the only one there (just my luck) so I mentioned the 10% discount. Did she say, “ok let me check on that,” or anything remotely customer service like? Nope. She said, “I don’t know anything about that.”nPaid cash. Left. Never going back.nAnyone know a good mechanic for the Hyundai brand?

We received a very reasonable price on a Santa Fe here. There was no hard sell and everyone was polite and professional. All of our questions were answered and they went above and beyond to earn our business. It takes a lot to impress me and I have to admit that I was. I'd say if you are in the market for one, it would be wise to at least window shop here.

We are from out of town. Car broke down. Got towed to this dealership. I received A++ service. Car fixed. Was able to make ot home. Kids didn't miss a day of school. Thank you First team Hyundai!