Milford Federal Bank

Customer service from the branch manager DAN at the Main Street Milford location was ABYSMAL. I have NO idea how someone gets to this level without a shred of customer service ability. I have banked with this bank for decades and for the first time experienced a serious banking issue. When DAN was called to assist me, he was extremely rude refusing to help in any way couldn’t even bother to look into the computer to research the issues. I was so shocked that he would treat a decades long customer in this manner. I actually told him that I may need to close the remaining accounts I have for fear this may also happen to them. And his reply was a cold “do what you have to”. It is sad when another employee witnesses that scene and felt they had to apologize for DAN the manager’s bad behavior. That employee also felt I was mistreated and went a step further and referred me to another branch in town and a contact person to help me. I will tell you that the branch over on Medway Road is worth the small trip across town! The branch manager there ALAN was an absolute professional! Not only did he treat me like a valued customer but he resolved the issues in minutes. It was because of the employee that referred me to this other location and ALAN that kept me as a customer. DAN needs to either reconsider his choice of profession and get a clue or step out and let someone worthy of the position have it. Just because you hold a title DAN doesn’t mean you are worthy of it. Thank you ALAN again for what you did for me and my family, it was very much appreciated especially during these uncertain times.

The bank is great except Janet at the front desk. Everytime I have to deal with her I walk away frustrated from the unneeded rudeness. Everyone else is great. If it wasn't for the rest of the staff I would switch banks. Find a nice person to be the initial person upon entry.

Excellent customer service from tellers, loan officers, and info desk.

Friendly and knowledgeable staff, great customer service

Yay