Oceanside Auto Upholstery

There is something to be said for how businesses handle customer relations and what products they decide to use. With this being said I had my truck interior replaced by oceanside in 2016 and when I came to them I was interested in katskinz leather upholstery. The owner said to me that he felt katskin was a sub par material that used hides that had been cut up and rejoined with epoxies. He said he had a local provider who provided full hides and the leather quality was better and overall better fitment. With that knowledge being handed to me I asked him to install from his local provider. Shortly after receiving my truck back I noticed in about a year that areas below the headrests behind the armrest and the pocket on the back of the seats had a plastic linking system to keep the leather parts together. This linking system does not stay together very well as soon as I placed any items in the rear pockets it would pop open and the first time I adjusted my headrest it began to come undone.nnAs life would have it I was not able at this time to bring it to him or was it tops on my list with a sick parent and two kids. In the current situation of covid things I've slowed down and I have found myself with a little bit more time so I decided to reach out to Oceanside.nnUpon telling the owner what had happened with my vehicle his first remark to me was that it had been 4 years and it wasn't covered by warranty and it would cost me to fix it. Having to fix and pay for it is not an issue having it be the first thing out of your mouth of a customer who paid to have something installed that the company believed in is disheartening. Also I do believe cars interior especially at the latching points should last more than one year and should be warrantied for longer than one year. He said labor was only guaranteed for 6 months and when I did a little bit more research I realized the original katskins interior I was looking at has at least a 3-year warranty. So would I have been out of warranty with katskins anyways, Yes, but at least they warranty would have covered me longer and I would have known that I have to get back before the 3 years if I'm having an issue a year in. Also this goes more to the customer relation side of things to have the first thing out of an owner's mouth be that he is not going to support a product that he believed in and that I would cost me $85 an hour to have it looked at was not reassuring.

Great guy to work with. Replaced the top on my 01 Cobra. Did a great job and got it done quickly for the best price I could find in the area. Would definitely not heistate to use again.

Great guy to work with and he does a great job.

Did a great job on my convertible top replacement.