Map
Detailed Information
- Place Types Gas station
- Address 2017 NW Vine St, Grants Pass, OR 97526, USA
- Coordinate 42.4625227,-123.323078
- Website https://find.shell.com/us/fuel/10014175-2017-nw-vine-st
- Rating 3.6
- Compound Code FM7G+2Q Grants Pass, Oregon, Un
Photos
Reviews
The nicest attendants and cashiers I’ve ever met. Thanks guys!
Wouldn't allow us to use our fuel rewards while paying cash, when we can do that at other shells. Informed us we were already getting a discount (gas was the same price everywhere else there was no discount). When asked for owner Info to lodge a complaint was informed we weren't allowed info. Asked for our receipt 5 times so we could contact corporate, when informing the supervisor we need the receipt for the Shell Corp office she decided to tell us Shell is aware of how they are running things. If you want to use your rewards and not pay the credit card price (which is ridiculously high) don't go here!
Very rude staff. Refused to honor our fuel rewards points, but let the vehicle across the pump use their points. Asked for information for the owner and was told that we are not allowed to discuss our complaint with anyone. Completely unacceptable treatment.
Staff is ill advised on laws pertaining to the pumps, which at a minimum, should be a requirement to be up to date on them. The manager was impatient with the customer ahead of me and flat out unacceptable to me personally. You're in customer service, have some tact when dealing with paying customers, even if you're busy. Or, find a job NOT in the customer service industry. Unfortunately, word of mouth goes a long way in my field, and I will advise our fleet service to fill up elsewhere.
Stopped for fuel during a long road trip. Everything was quick and easy. Not being from Oregon, was surprised to learn the fuel must be pumped by an attendant. They were very friendly.
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