Pastrell, Buchanan and Hartzell General Dentistry

This review is due to my dealings with Lori in billing. When I had concerns about my elderly mother being charged for work she wasn't aware she had to pay for and could not afford, Lori was inflexible, condescending, and completely focused on her agenda of getting this office their money in any way, shape, or form. I understand patient responsibility to know their insurance and what it covers and doesn't, and that they should ask the questions before procedures are completed. However, this business has responsibility to make sure their patients (especially senior citizens) are aware of what they will be financially responsible for BEFORE procedures are done. I see other negative ratings about similar practices in this office. The front office staff was courteous and the office manager, after 2 phone calls and a long wait for a call back, did work with me on a payment plan. Be sure to know exactly what you are getting in for before consenting to have work done in this office, and protect your elderly loved ones better than I was able to in this instance.

Dr Buchanan and his staff are the best! Some of the best dental work, care and compassion you could ask for! They were so helpful navigating my insurance and helping space things out in priority. Highly recommend.

Love this office! They have been great to serve and educate and help us along with our oral health. They genuinely care about us! CC

Dr. Buchanan is the best dentist around. Very professional and knowledgeable. The only dentist I trust!

Avoid this provider. Billing practices have changed and they go beyond your Insurance limit and you have to pay out of pocket. Each and every time we visit we request they do not go over our Insurance limit. The last two visits were entirely not covered and we had to pay out of pocket. Sad because we like the work they did in the past but we cannot afford to pay more than 1% of our annual income due to their billing practices,especially when we specifically requested they not exceed our limit.