Walgreens Pharmacy

They’ve always been very helpful for me. Once when I had a lapse in insurance because I was changing jobs she even helped me find a discount for my prescription

Went to pick up a prescription for my 11 month old that had been ready for a couple days(because I had enough at home that I didn’t need it the first day). I’m the third car in line at the drive thru because I went after I picked my son up from daycare. I finally get to the window and they tell me the prescription is $20 which I’ve had this prescription before and my son is dual insured so I knew I should not have a copay. I said that and she was like that’s not true so I asked her to look back and she did (by this point my son is screaming in his car seat because yes we’ve been there awhile now) she says I need to look into it. I said can you call me when it’s figured out she then says nope you can come back in 15 minutes. So after I leave and with a screaming kid in the car I become more and more frustrated so I then call the manager and speak with him. He then informs me they tried using the generic (even though that’s not what I was prescribed) and that’s why the coverage was different and they don’t have the brand name in stock so it won’t be ready until tomorrow afternoon. Thank goodness I called because apparently a call from the pharmacist when this was all figured out was WAY too much to ask. I will be moving pharmacies as soon as I get this prescription picked up. When you have small children especially ones that aren’t feeling well the last thing you need is an argumentative pharmacist and one that has terrible customer service skills.

They've always treated me very nicely