Pagosa Dental Care

ZERO STARS & EXPENSIVE!! I was visiting Pagosa to ski when my crown fell off. I called to see if I could get an appointment to get my crown re-affixed. I spoke to the dental hygienist who informed me that she would do the work for $150 which included an x-ray which I didn't want! Non-negotiable. In addition, they would not take my Blue Cross/Blue Shield PPO insurance and that I would be required to pay the full amount in cash. I would then be responsible for requesting reimbursement from my insurance company. No, thank you. In Texas (home) I am out of network with my dentist, but he bills the insurance and then bills me for the balance. This place is 'bass-akwards' and was of NO help in the billing process. I found some temporary dental cement at Walmart for $3.

When you move to a new town, one of the first things you do is identify good resources like you had in your old town: dentist, doctor, hair stylist, vet, etc. That’s what I did. I talked with a few friends for recommendations and looked things up on the web. My friends suggested I check out Dr. William Thornell of Pagosa Dental Care. I was able to get in quickly because I had a troublesome tooth that needed to be checked out. Dr Thornell was friendly, open and patient with me. He took several xrays and showed me the results. He spent awhile explaining what was going on. I needed an extraction and was able to get an appt early the next morning. Amazing. I worked with Sherry, who carefully explained costs, and Kendry who helped schedule an appt for the next day.nnYou can immediately tell that everyone in the entire office loves what they do and is dedicated to focusing on each patient’s needs. I was pretty shook up post-procedure, and they took extra care of me. They brought me a smoothie from the coffee shop downstairs, and Connie (she assisted Dr Thornell in the procedure and provided lots of support) helped me get to my car because it was snowing. Later that day I received calls from Dr. Thornell as well as from Linda in the front office checking to see how I was doing and asking if I needed anything from the local market.nnNot only do I have an excellent dentist, I have an entire TEAM dedicated to my well-being. Much more than I bargained for. This is one resource I don’t have to search for.

ZERO STARS! ud83dudc4eud83dudc4eud83dudc4eI am sure they will reply the have no record of me visiting like every other negative review. I had the WORST experience here and finally got the nerve to write a review. Unprofessional, greedy, and condescending dentist. I DO NOT RECOMMEND PAGOSA DENTAL CARE.ud83dudeabud83dudeabud83dudeab

One of the worst dental experiences we have ever had. Very unprofessional.

I would recommend Dr Thornell and his staff to anyone who is dentally challenged. His obsession with continued education and true caring for his patient made this a no-brainer when deciding where to go. I had all of my teeth removed and replaced with permanent top and bottom all-on-four/six implants. I chose the teeth in a day method. Honestly I was shocked when a little over a year ago I went into my regular dentist for a cleaning and found out that my bones were no longer supporting my teeth. I did receive a couple of concurring diagnosis. My husband and I love to cook and taste flavors and the thought of covering up my taste buds with a denture just wasn't going to cut it. (I even had a denture made prior to deciding to go with all-on-four procedure). I spent the year reading and trying to decide.nNow I am a week post dental implant surgery. I am back at work with a new smile and good teeth for life!. Dr Thornell and his staff took excellent care of myself, and my husband who stayed in town with me during the procedure. (They actually put us up in a hotel as we live in the next town). This is a large decision and huge procedure, involving my husband every step of the way towards my well-being added another gold star to the big event. Everyone was there for me mentally and physically. I always felt I was in the best of hands, and knew that everyone truly cared about how I was doing. Regardless of time of day, Dr Thonell was available and checking on my well-being.nBottom line, whether you need one implant or all implants, we are very lucky to have Dr Thornell in our rural area. i have total confidence in referring anyone with dental needs to his office.nI LOVE MY NEW TEETH!