Smith's Pharmacy

I literally cannot stress enough that this is the worst pharmacy I have ever used. Over the last six or so months, I've made the mistake of using this location to fill about 10 or so prescriptions (so my experiences are apparently not just one bad day). I have not had a single, normal experience where everything went correctly. My prescriptions are routinely not ready even remotely on time, we're talking over a day late, prescriptions have been filled incorrectly, there seems to be a serious disconnect in linking my pets' accounts to mine, and the staff is purely just difficult and unhelpful. Most recently, I watched the staff actively ignore an elderly woman who was trying to pick up her medication. Rather than telling her that they would help her momentarily, they tried to stay out of her line of sight. That's not only weird, but very unprofessional. This pharmacy is just generally sketchy and I strongly question their standards.

Smaller Smith's no Us bank. Excellent self checkout cashier's Abby and Frankie take excellent care of my mom . They appreciate your business. If you need a large Smith's 500 South 500 East. Not the very best area so I recommend shopping during daylight. No Smith's gas station. Best grocery store in this neighborhood. Why shop at 7 eleven when you have a friendly Smith's ?

Currently, I’ve been prescribed isotretinoin (accutane) which is a hassle to go through anyway. I have to do monthly doctor visits with a negative pregnancy test then fill out iPledge questions online BEFORE I can get my prescription. I have a seven day window to get the medicine, otherwise, I skip a month and have to do the process again. This is my fourth month on this medicine. I did all the steps I needed to get my medicine. I tried using the app to check if my prescription was ready; the app did not tell me anything. I tried calling and was on hold for a decent amount of time. So instead of waiting, I went to the pharmacy to check. Apparently, there was an issue. On their end, iPledge was not sending information that I completed my questions... although I already did. I brushed it off because one employee there said that the medicine was “out of stock” (?) and that I could come in the next day at 11 am to pick it up. Fast forward to the next day, I come in and there’s still the same problem. Instead of helping to try and solve the problem, they blame iPledge and my prescribing office. They tell me to call them (I don’t see why they couldn’t take the time to do it themselves to resolve the issue). I immediately called my office. They said they could see that I completed the iPledge questions, so they got in touch with the smith’s pharmacy. They told my office the same thing they told me. So my office gave me the number to iPledge. I called and they told me someone at Smith’s had authorized that I picked up my prescription and that they needed to reverse that and re-do the process. I go in AGAIN and they said the same thing without allowing me to talk. I told them what iPledge said, and they took FOREVER to fix it. I waited an HOUR in the store. During this wait, they tell me that they were on the phone with iPledge and they just hung up (?????) so they need to call again and restart. Not ONCE did they say “sorry for the inconvenience,” or “thank you for waiting.” They made me feel like I was asking too much. They NEVER took responsibility for the problem THEY caused. I did not feel any care from the employees. They were rude and just wanted me out of the store. On TOP of this, my medicine was $94. Last month, it was $89. There was no insurance change to make it $5 more. They wouldn’t even bump it down to my normal $89 especially after all the trouble they put me through. I am no longer a customer for them. Good riddance!

I dropped off a new paper rx for an inhaler. I got a call a couple days later saying it was ready. When I went to pick it up they tell me they were out of my asthma inhaler and told me to wait two weeks until they had it in stock. I waited two weeks and then called every day leaving voicemails and they never call me back! Still waiting..... I can’t take it to another pharmacy because it was a paper one and they have it!

The pharmacy is awesome but on the 6/15/20 at 9oclock was checking out waited for the boy to clean for germs he said we don’t do that for customers and I was wondering why guess he was to busy standing there doing nothing