J Sullivan Travel

Jen was extremely wonderful for us this past year. We booked our honeymoon thru her back in 2019 for the trip in 2020. Once the pandemic hit and the sandals resort we originally booked was closed, she got us booked at another right away!!! She got us discounts, gave us tips, and was just all aground extremely helpful. She contacted the resorts and airlines for us every step of the way. So many potential headaches were averted thanks to her!! Highly recommend!!

Extremely helpful and accommodating. Helped us find a very affordable round trip non stop flight to Copenhagen and hotel for a week for our honeymoon. More than willing to help guide us all the away through the trip and I couldn't be more excited!! This is the first big trip my soon to be husband and I will be making together and I am very confident everything will go smoothly.

High hopes, very disappointing. She might be ok for 1 couple going to just 1 location, but don’t have her do anything else.nnDidn't return emails or keep us updated. I would ask a question and she’d say ‘I’ll look into it’. 4 days later I’d have to email again. Then a 3rd time, specifically saying, ”Please respond to my emails.”nnExamples: 4 friends traveling on a river cruise. 1 person flying home from Paris & 3 from Nice. She could not get the flight dates right. She had 2 of us flying back from Paris. It was corrected after several emails. When flights were finally booked 6 weeks before leaving, we noticed she booked 2 of the travelers returning a different day. The exact dates and travelers were sent in 2 separate emails 6 mo. before the trip.nnI emailed to find out what time we disembark from the cruise. 5 days later she’d respond that she was at a bridal show + would look into it in a couple days. When she did reply, she said it was 10 a.m., even though we would be docked from the night before. I told her I wanted to leave at 8 & she said I couldn’t because we had to “clear customs”. There are no customs. We took a river cruise leaving & returning at the same location. When I questioned her on this she said it was Viking’s policy. I called Viking myself & they said there were no restrictions and could leave anytime, even the night before.nn2 months before the trip, I asked for extra leg room seats + would pay the extra cost. No response. After 4 days & a follow-up email, she said she’d have the air department look into it. 4 weeks before leaving I sent a reminder. 12 days before leaving + I had to ask again. I finally called the airline directly & changed my seat to a better economy seat. She emailed me that she just changed my seat to another economy seat. I looked it up & saw it had ‘restricted leg room’. I had to ask her to change it back. In the meantime, after I changed all seats to what I wanted, they all changed. I had to call the airline again to change them back.

To say that our experience with Jen was pleasant would be an overstatement. We were traveling with a group and it took several tries from all of us to even get her to call us back to make payments on the trip. She didn't offer trip insurance to any of us, the only reason I got it was because I specifically asked about it, and one of the couples traveling with us ended up losing money because they had to cancel. She didn't tell us about a VIP package for the airport that we could get and when we asked about it she didn't answer questions, just said she could book it. She didn't alert us of changes in our flight times, which was inconvenient since several of us had kids we needed to make arrangements for. We would have been better off booking the trip ourselves and would certainly have had much less hassle.

We have used J Sullivan Travel for years! They are efficient, accommodating and we are thrilled with the services from them. Thanksnfor doing a great job and making ourntravels a pleasure!