Ed Smith Flowers & Gifts Inc

I purchased Peace Lily’s there today and the gentleman was not welcoming at all and almost rude! I only came here because it was what was close to me at the time! I was not impressed with his customer service and I will never shop here again! Also he made an error on the card attached to my flowers! I should have went back in so that he could correct it but I wanted to just get out of this establishment as I have been treated better in burger joints!

Their online link had great cheap deals on flower arraingments. Roses for 30 to 40 bucks. And delivery available.

I ordered a floral arrangement through a third party agency. Ed Smith Flowers and Gifts picked up the order and took it upon themselves to deliver a very small, messy arrangement in place of what was actually ordered and paid for. When the arrangement was delivered, I received a voicemail from the delivery driver stating that no one was home and he left the flowers on a bench outside. At no point did they take the time to call me and ask if there was a substitution preference, considering that they didn’t have the majority of what they needed to complete the order properly. I notified Ed Smith Flowers and gifts to try and find a resolution and I was quickly blown off by an exceptionally rude woman. She essentially told me that it was my fault because if I had specified that substitutions weren’t a preference, they never would have picked the order up because they didn’t have what they needed to complete it. I ordered the arrangement that I did, because that’s what I wanted delivered. Needless to say, the third party company refunded my money and is investigating the way I was treated. It was terribly unprofessional on the florists behalf to find no interest in helping me resolve my issues. It was equally as unprofessional to not reach and notify me that they didn’t have what was needed to complete the order. I would not recommend this florist.

I use Ed Smith Flowers often to send flowers and have been very pleased with the arrangements. I've never been in the shop, as I always order online. Ordering is fast and easy. Deliveries are always very speedy. Highly recommend.

Ed Smith has had a floral shop on Riverview Ave; since I was a a much younger man. And I am 69 year's of age. Today; All though, not as much of a selection to choose from, they were still able to assist me in getting an appropriate arrangement for the funeral of my childhoods friends Mother. Staff, was small, but pleasent, all went well. So if you are in the Downtown Dayton area, and need to get flowers for any occasion, stop by Ed Smiths on Riverview. I'll bet they can help you.