Evereve - Polaris Fashion Place

I was pleased when I went into the store to purchase my first pair of jeans. Jonell was very helpful. So I decided to come back with excitement I purchased three pairs of pants. Two came home with me and the other was ordered and was to be shipped to my home within 3-5 business days. Well 3-5 business days came and went so I decided to go to the store for assistance(11am) The young lady stated that my package went to another state (MD) and she would look into it and call me back . Around 7:30pm I realized I had not received a call so I called. Jonell answered the phone I shared with her my situation and requested a update. She basically told me when the order is shipped it is my responsibility to follow my package. Problem is when you order in the store no tracking number is provided and nothing was communicated to me that I needed to follow the package. I explained to her that she should have said this when I ordered she said she will tell corporate office my suggestion. I am extremely disappointed ud83dude14 I was sure this was my new favorite store. No more! FYI she tells me my package left the distribution center in Columbus at 3pm. Question where is my package isn’t 7pm. She gave me my tracking #.nI am so disappointed.nnWOW less then 10mins later Brie (Manager) called to see how she could make things right. She was pleasant, empathetic and focused on problem solving focused. Thanks Brie for understanding and giving me information and being open to my suggestions.

awful trendsend is a scam! I received my box and returned all the clothes all in good condition they lied and said there were snags and holes.The customer service representive Mary lee offered no help besides telling me to dispute with credit company or usps

Nice store

I want to meet