Esperanza Children's Therapy

My son had a speech and OT evaluation at Ezperanza but that is the not the reason I’m writing this review. They billed my insurance and me for a PT evaluation that we did not attend. I first asked for the notes of the visit. Kenneth Stebler was the therapist of note for a 12/16 evaluation that was not electronically signed until 2/26. My son’s name was also wrong in the report. I left four messages at the office over the period of several weeks and no one would return my call. Finally, I stopped by in person and the receptionist checked the sign in sheet. There was no record of my son being there on that date. Shortly after I left, Maria, the manager called me. She looked into this and told me the charges would be dropped on June 12. I just received another bill with a statement date of June 29 with charges still occurring. A report was fabricated, fraudulent charges were billed, and I cannot get a very simple resolution to a problem that should have never even occurred. Since I cannot reply to the response, I will continue here: Director Waller, you were on the email on June 11 along with the manager. The only way I even got your email addresses was to stop by in person and ask for them. You never replied or acknowledged receipt. Billing the wrong kid and electronically signing completely inaccurate reports over 60 days later should not be dismissed. It is unfortunate that I had to go to a public platform but I most definitely gave you all multiple opportunities to address this issue. Perhaps the PT licensure board should be made aware of this incident.

My autistic grandson was taking speech therapy there.they would offer him a toy but wouldn't give it to him till he said the word .He would get so frustrated he would start to bite himself pure torture.

Great therapists

They are so amazing my son love's them thanks Miss Erica and Lisa and Zoe

Therapists were friendly, office staff are not