COACH

Lillian, you rock!!! Always a pleasant experience shopping here. Very nice, accommodating staff, especially Lillian who went above and beyond to help me with my purchase. Loving this Coach store and my gorgeous boots.

I haven't shopped at Coach in years. I picked up a new handbag that looks like a vintage one that I had when was younger. It has the signature brown lettering with a modern handle and I love it.

Update your hours !! If the mall closes at 7:00pm your store shouldn’t say it closes at 8:00pm. What a waste of time !!

Went in just to browse with my 6 year old daughter. Weve done this before at other coaches and did not feel welcomed or comfortable at all. Was met with smiling faces and was greeted by a gentleman name Alex who was so kind to both my daughter and I. We talked about the new patterns out and the new line of clothing coming out next week. He was very knowledgeable about the brand as a whole and truly treated us as like humans. I didn't feel like I've normally felt with cold pushy sales people who give me weird looks for bringing my child in there. So i highly recommend this place and ask for Alex.

Luis was amazing. The black Marleigh Satchel sold out online, and he was delightful while doing a phone order for me. The bag came in two days and is absolutely beautiful....HOWEVER, the black bag that was advertised with a black strap online came with a totally random yellow strap. When I called the store, thinking it was a mistake, I was told that the black bag came with a yellow strap and that their international website was incorrect. I didn’t get the name of the associate I spoke to, but as you can imagine, I was disappointed with that answer. And that’s it. No “I’ll see what I can do” or “let me call customer service for you” just a shoulder shrug and “you can return it if you want”. So it’s now MY problem to call customer service and try to get the $500 I just bought, as advertised. The Coach store nearest to me has closed, so I was considering making Short Hills my go-to store, but not after this curt and dismissive exchange. For the price we consumers are paying for their products, you would think a luxury brand like Coach in an upscale mall like Short Hills would be willing to do a teeny bit more for their costumers. I’m very disappointed. I hope their customer service has ACTUAL customer service.