Kay

I chose Kay Jewelers at Southtowne mall because I felt safe and confident in their service. They seemed so honest and trustworthy and I didnt even question. I bought a couple rings from them and bought the warranties, which turned out well. So I went back because I felt like that was "my place" and because my wedding ring needed work on it. While I was paying for the work that needed to be done, the worker told me that because they are doing work on it, if I paid an extra $100, then I could get my ring dipped and shined anytime I want for life. I thought that was worth it so I paid it. 6 months later I come in to get it dipped and they say they dont do that for rings not purchased there and there is nothing they can do for me. I had a long battle with the manager, even though I had the receipt, it didn't matter. The lady I talked to said "I'm sorry that happened to you, i have heard of it happening in the past." And that's it. They cant help me, they can do the service I paid for, I cant get my money back...what? NOT okay and you have lost my trust in you forever! Others need to be warned that shady things happen here!

I worked with Bonnie and she does a great job! She is incredibly knowledgable and helps you get what you want.

What an extremely disappointing experience today. First and last time visiting this location in West Jordan where the employees were unwelcoming and very dismissive. The six rings I brought in ( all purchased from Kay over the last ten years ) were carelessly & unthoroughly inspected/cleaned before I was done giving my account information. Literally 5 minutes. To say the very least, I will not be returning.

I was charged way to much for an engagement ring $4000.00 that was supposed to be on sale. The diamond has many flaws in it. It is dull and only worth $750 now. Very dishonest business.

I’m am so so frustrated with these guys. I took my ring in to be repaired and resized in the very very beginning of March. They told me it would be done by April 12th at the very latest. Now I understand that things have been difficult and they were closed for a while due to Covid. BUT I never received a call or email to let me know what was going on or where my jewelry was. Now they are back open and I have tried calling several times to get information on my ring and no answer. THIS IS MY PROPERTY. You cannot just take someone’s ring especially their wedding ring and not take any responsibility to at least call the customer to let them know what’s going on. So long story short I still don’t have my ring and it’s now June..