Kay Jewelers

I’m going to keep this simple and short. Everyone has always been nothing but nice and helpful, especially the manager. BUT Today I went in to have my wedding band taken in for a cleaning. The man helping me ( named Partik) threw my wedding band down onto the counter rather than placing it down. Right in front of my face. I said to him is that how you handle your rings here? So aggressively? He said what do you mean? I said the way you just threw my wedding band on the counter? He apologized. Unacceptable. My wedding band that means so much to be thrown onto the counter like it was nothing. That and some other unwritten issues are why I have given 1 star and also why I’ll be going to the Paramus location from now on instead.

One star is as nice as I can be. They allowed the repair shop to ruin the engraving on my ring and never told us. It has taken almost a month for my wedding bad to be resized and I am grateful it is under warranty because I would not pay for this shoddy job. I was finally allowed to speak to the manager and he is unhappy with his staff as well, and he is going to get my ring.

Excelent, I believe prices are fair compared with other jewelers and great designs, 100% recommended and staff is very friendly and helpful.

Patricia had a line of customers when I approached the store to get my jewels inspected. I watched her took care of every customer carefully with patience and respect meeting all their needs and honoring all their requests. When it was my turn she greeted me with a smile , was very friendly, inspected my jewels and answered all my questions. I haven’t seen such great service in a very long time . Thank you Patricia for being awesome. Your service is excellent.

Love that Kay Jewelers. The experience was great..