Map
Detailed Information
- Place Types Pharmacy
- Address 4080 W 9000 S, West Jordan, UT 84088, USA
- Coordinate 40.5889132,-111.987749
- Website http://www.smithsfoodanddrug.com/stores/details/706/00158?cid=l
- Rating 2.8
- Compound Code H2Q6+HW West Jordan, UT, USA
Photos
Reviews
We use this pharmacy because of Cher! She is the best Pharmacist and really takes time to care for her clients! We've been going here for years because of her! Thank you Cher for always taking such good care of us!
The ONLY reason I am giving this place a 1 star is because the system won't let me go lower. The Pharmacy here is the worst by far. Everyone that works here is rude. Customer service in extremely poor to put it nicely. Everything I go in there i am treated poorly. The refused to give me my child's medication because I wasn't wearing a mask. There are better Pharmacies out there. Looks like I have to find a new one, and they just lost one customer forever.
I never thought I would write a review for a grocery store but here I am. I also never thought I’d have any grocery store preference or loyalty but again...here I am. This place always feels clean, products are good, and most of the time I have only the best interactions with employees. They’re super helpful, cheery, and kind. I can only think of ONE time someone that worked there was rude to me, she was putting bread in the bakery section out and was standing right where I needed to be to make my selection. I wasn’t put out or bothered with the idea of waiting so I stood their for a second to give her time and she basically barked at me that I could go around her twice, even though I had already explained I wasn’t trying to go past her, just grab an item. Maybe she was having an off day, but seriously the only time I had a negative experience. Most of the time I absolutely love this place. Definitely recommend it.
My prescription was called in at 8:30 in the morning. I went to pick it up at 11:20 am. They had no record. They hadn't checked their voicemail. They found the order at 12:00 and said it would be another 25 minutes to pick up the prescription. That's a long time to wait for them to find the order and then even longer - four hours - to fill the order!
Terrible customer service. Expect to wait between 2-8 hours for them to fill a script. I've been coming here for years, as it's the closet pharmacy to my house, but in the last 2 years the quality has taken a nosedive. I get scripts called in every two weeks, usually around 4:00 PM and they never have it ready until at least noon the next day. I almost always have to call them and ask if they are working on it yet.
Absolutely unacceptable.
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