Snap Storage Management

Recently I received an email asking for a review on google. I thought long and hard about leaving a review. Wasn't sure that I wanted to, but I would hate to have other people go through what we did. Earlier this month we had a horrible experience with Snap Management. I had to calm down about the whole situation before I left a review. First of all, I'd like to say I am partial to blame for the whole fiasco. This is why I gave the review two stars instead of one. My husband and I went down to the storage unit that holds our trailer only to find a boot on the tire. The part that I am to blame is that my payment was barely past due. I received kind email reminder to make the payment. Which I did within minutes of receiving the email. I replied that the payment had been made and I also received an email back thanking me for the payment. All of this happened within 10-15 minutes . All is good right?!?! NOPE! We go down on a Saturday late morning (made our payment on Wednesday) and couldn't leave with the trailer. I called the number on the gate just furious that there was a boot on the tire. The lady, believe her name was Shelly, said someone would be there in 15 minutes. Welp... about 40-45 minutes later someone finally showed up. He and I exchanged words and he claimed not to be the owner and there are some logistical issues. Well either the owner needs to get another management company in there or he/they need to figure out the logistical issues. I understand it was probably put on Wednesday but they had two and half days to remove the boot. That's not logistical issues that's plain not doing their job and not following up. Needless to say I sure do miss Hidden Creek Storage! I would like the owner to contact me and explain the issue. I have no way to contact him other than going through the management company.

We called to reserve a unit previous to moving from Oregon. When we arrived on site to unload the truck they had no record of our reservation. I proceeded to reserve the unit at that time, but the special they were offering at the time of our initial reservation was no longer available. I gave them my card, and they charged it, but I couldn't get access on my phone to e-sign the documents. I decided at that point to go somewhere else. On trying to get a refund, they said "we don't usually give refunds" even though I had never actually entered the facility or signed a contract. They said they would send it to accounting. I am still waiting to hear back after a week. Quite disappointing. I can't review the facility because I didn't really see it, but the customer service was definitely lacking.

Hidden Creek is great because it's a private facility which residents of the Hidden Creek community can utilize. The staff is friendly and helpful. I have loved my experience with them.

I rented from a medium sized unit they had for 6 months and during those six months they raised their prices without letting me know, I had rats in my unit that had damaged half my stuff with chewing rat feces, rat pee,worth around $500 And told them about the rat problem but they didn't solve the issue and when I wanted reimbursement for my stuff they asked for ridiculous information that no one even has like receipts from original purchase date how much the item costs present day, the exact day I bought it, where I bought it from what brand it is, Etc... they say they cover $1000 but it's a HUGE HASSLE to get reimbursed. I even found a Dead rat in one of my Cabinets after I Moved out from there. I'll my never gonna rent from there again.

Great place they take care of you.