Omnicare

Awful customer service. Extremely disorganized and horrible to communicate with. I would 10/10 not recommend anyone to use Omnicare.

I don't like how they pay for drivers it's not fair

I work for an agency that uses Omnicare at our facilities. I would give ZERO stars if I was able. This company has been nothing but a NIGHTMARE since our agency started with them. Their customer service representatives are rude, unknowledgeable, and unable to complete what they say they will take care of.nTheir billing is a NIGHTMARE! Our client's bills are continuously wrong. Our agency spends hours on the phone with them monthly trying to correct their mistakes and incorrect billing.nThey are overbilled for medications, medications are not run thru insurance properly and they price gauge when you have to pay for an item out of pocket. Miralax for example almost $27 for a 14 day supply that can be purchased for under $10 at Target and at their owner CVS. Our agency is currently looking at other Long Term Care Pharmacies so that we can make a switch!nIf your loved ones are using this - WATCH YOUR BILLS CAREFULLY!

I wish I could do negative 10 stars. They are the worst company to deal with. We ended up with a Mucinex charge for our elderly mother that was double what it could be purchased locally for including at their parent company CVS. I called and questioned and they sent it to the insurance company. The charge was another 10.00. Was told that is because insurance companies are billed at an even higher rate. They promised the bill would be sent back at the lower rate I agreed to pay. Next bill even higher, because they had a price increase. Not only is this company charging higher than average prices to insurance companies they are taking advantage of elderly. There is now a stop on the account that all over the counter will be purchased locally by the family. I called 15 minutes before their closing time on 4/2/18 and was placed in queue. Their workers find it funny to just at 6:00 p.m. CST to dump the calls into VM which by the way they never respond to. The employees have no idea who the CEO is of their company, the company seems to be poorly run and I will be contacting the insurance and state of MN for unethical practices. If you have a choice run from Omnicare what appears to be poorly operated and charges very high prices and when they know insurance pays they jack the prices higher. This is a form of elderly abuse taking their money for products that are much lower in local stores, including their own parent company. Good luck if using them, hard to contact and they do not keep their word.

Slow getting prescription