Wells Fargo Bank

In times of COVID I've sadly grown accustom to long wait times and poor customer service across the board. This week I had a very different experience with this Wells Fargo branch, which I've been banking at for over a decade. The initial online process to see a banker was pretty straight forward, and once I arrived (although the bank was empty) I was immediately taken back to a cubicle to work with a gentleman by the name of Adan Wondra. Admittedly skeptical at first, Adam quickly won me over. He was friendly, knowledgable and efficiently worked through what my needs were, and actually directed me that I had more work to do on my end before he could follow through with opening an account for me. Normally an annoying message to hear, Adam did so in as supportive of a way as possible. He then took a call from my accountant later in the day in order to assure I had the proper instructions to follow through on what I needed to get done. He gave me his personal business card, which I emailed once I had the necessary documents in place, and then HE WORKED ME INTO HIS ALREADY BUSY SCHEDULE THE SAME DAY. Yes, folks...he went out of his way to accommodate my needs when he absolutely did not have to. Furthermore, when I was at the bank for the second time meeting with Adam, a lovely gentleman by the name of Anthony Martinez, the Branch Manager, checked in with me a couple times making sure all of my needs were being met and that I was comfortable. He struck up a pleasant conversation (that was genuinely interesting) about his family and that he was new to the area. He then gave me his card and told me that if I needed anything that I could reach him as well as Adam. He admitted there had been some turn-over at the bank, which I appreciated, and that he was striving to make improvements. Being a manager in a customer service oriented business myself, I can fully relate to these challenges, and very much appreciated the efforts for improvements Anthony is striving to make. He did not ask me to write a review, but I'm compelled to do so simply because it's far too often that folks only take the time when they are upset.nnWell done Anthony and Adam -- You are making a real difference to deliver a stellar experience within your bank! Thank you!

Wish I could talk with a banker. Thank you to the CSS that show up and do their best at answering what they can. But the ones that can get into the accounts and take care of something are hard to reach at this time. The rest of Wells Fargo is good, as always, but the banker end of things is just messed up.

Slowest drive through. It’s a little bit hard to believe there has been zero movement in the 3 lanes for about 30 minutes. Maybe there are no tellers?

I've been working with Derek since I opened my bank account. I love working with Derek he has great knowledge and advice on all matters. I feel like he is a brother to me treating me like family and we both think alot alike about experiences in life and the things that impact us and life even though they are different. I'm always welcomed and treated with the most respect. I can't say enough about Derek besides he is great person and always helpful.nI'm referring to Derek S. To be honest he is the reason I open and decided to bank with wells fargo.nThank you so much Derek.

The bank management is too bad. The teller is too lazy.