Kay Jewelers

Omg, where do I begin?! Kara has been with us through our whole process starting with just looking back in August of 2018, then the purchase of my engagement ring, wedding bands, anniversary ring, necklace, earrings, and my soon to be husband's wedding band. She always listened to what we were looking for and really helped find what fit us best! I went in set on a solitaire, princess cut, on a white gold band, and we ended up falling in love with an emerald cut center stone with halo, and partial diamond band, I was also set on plain wedding bands to just accent the engagement ring and we ended up deciding the wedding band that went with the ring to begin with looked great but needed a little more so we got two. We love the LEO collection and that's where our wedding bands and engagement ring came from. She is always so kind and informative. She is such a great representation of what Kays stands for; polite, informative, great listener and willing to find what fits you best! Shari and Arron have been amazing in helping us as well, with cleanings and the financial options available. They all are very good at making sure to inform us of the sales coming up.

We got engaged on March 11th 2021, we did end up having to get the ring resized. It was sent out for a little over 1 week. I had picked up my ring on a Friday after it was resized with no problems. By Tuesday I realized that a diamond was a missing on the band of my ring. I never worn my ring doing dishes, cleaning, showering or even sleeping at night for the 4 days I had it. There is no reason a diamond should have been missing already from it. The ring was sent back in that Tuesday. 9 days later Kay Jewelers in Mankato called me to say that they are now sending a new ring to replace mine. They stated it will take another estimated two weeks or more until the new one will be back.. Kay Jewelers in Mankato proceed to say that things happen but didn’t offer any discount or anything for the significant period of time it has been gone. The lady on the phone tried to light the situation by saying my brand new ring is like a car and things happen were parts have to be replaced.. it’s literally less than a month old ring ud83dude02

Kara was a wonderful help! We've visited other Kay Jewelers before but decided to visit the Mankato location after a few issues with the others. She sat down with my girlfriend and I and pulled options of engagement rings based on what my girlfriend described. She laid out all purchasing options, care details, sale dates, etc. She was amazing and I will definitely be purchasing an engagement ring through her.

Yesterday, I entered the store for the third time to look at wedding bands for my fiance and myself. I was serious about purchasing one specific one for him. I waited for a half an hour and was really excited because the lady that came to help us seemed to be really helpful with the last couple and she seemed really nice. Then when it came time to help me (and my mom) she was awful. She seemed uninterested, distant and rude. It seemed as if she didn't want to help us because I was just a young kid that wasn't serious about buying. I was ready to drop a good amount on the ring that he wanted.nNot to mention, my fiance was sized at your store 3 times prior to this and our information was lost yet again. I understand that maybe I should remember, but I had brain surgery. There is not one excuse that can make our information being lost 3 times okay.nI will be shopping elsewhere, because this was not the first three times I was disappointed in your store.

Staff did wonderful job making my ring amazing and beautiful.