Map
Detailed Information
- Place Types Veterinary care
- Address 3250 Hilton Rd, Ferndale, MI 48220, USA
- Coordinate 42.4739447,-83.1233846
- Website http://www.hiltonpetvet.com/
- Rating 4.5
- Compound Code FVFG+HJ Ferndale, MI, USA
Openning hours
- Monday 8:30 AM – 4:00 PM
- Tuesday 8:30 AM – 4:00 PM
- Wednesday 8:30 AM – 4:00 PM
- Thursday 8:30 AM – 4:00 PM
- Friday 8:30 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Update to the review about a year later: the vet has been filling my prescriptions through chewy no problem and I’ve since had many pleasant experiences with the office. I am continuing to take my dog here. Thy are thorough and they do truly care about animals and making it a pleasant experience for the pets too.
We’ve been going to Hilton since they opened and love the doctors, vet techs and everyone in their office. They’re professional, kind and thorough in their care.nnI’d like to leave some feedback that I think speaks directly to their character.nnThe past year with the pandemic has hit everyone hard. I sent Hilton a private message that I was disappointed and upset with several things that we had experienced in the last year when attempting to be seen in their office.nnI received a call from the clinic manager, Dawn. She was apologetic, grateful we continued to use their services despite a bad experience and offered solutions. I’d encourage anyone who is dissatisfied to consider giving 1:1 feedback before leaving a bad review. I’m very satisfied with their response.nnI’m happy that we could resolve our concerns and can continue to receive great care. Thank you Dawn and everyone at Hilton!
I can't say enough wonderful comments about Dr. Betsy Schnur and Dawn!! Our two dogs used to hate going to the vet but not anymore since we found these two! Dawn is a wonderful, gentle human who loves my little doggies so much. She always keeps them calm and treats them so well. Plus she sprays cheese wiz on the walls for the dogs to be distracted during their visits!! They leave with the fullest little bellies!!nnDr. Betsy has saved our life! She truly saved our beagle/foxhound mix Cooper! He is like our Benjamin button... the longer he sees Dr. Betsy the healthier he gets. She took one look at him and knew what was wrong with him and our last vet had missed diagnosed him for over a year. No ill feelings towards our previous vet but we will never leave Dr. Betsy! She is kind, sweet, very knowledgeable and you can tell she loves her patients!!
Fantastic service and care! Very happy with our decision to use this vet. We made our appointment a little less than a month ago, but it was well worth the wait. The staff are very friendly and the dog doctor (Vet) took the time to explain all their recommendations to me. Really liked that the vet was familiar with the area and made treatment suggestions based on this knowledge.nnWhile COVID made it so that I couldn't be in the room, I didn't have to worry about our pup (Ginsburg) being scared as they have a fear free guarantee. Because of this, I'm sure Ginsburg will not be sad to visit the vet again for her follow-up.
I understand with Covid things are especially difficult but making an appointment in advance, taking off work and showing up early only to call to check in and be told you don’t have an appointment is beyond frustrating. I don’t have the privilege of PTO and had to sacrifice my work day for nothing. I was not offered any alternatives like trying to find an appointment in the near future or a coupon or something off flea control- any kind of gesture would have been appreciated. But alas, nope.nnJust want to clarify as to your response, I'm really not an unreasonable person. I was on the phone for over 15 minutes (checked my call log), there was plenty of time to offer some kindness. Also, the logic of you thinking I may have called the wrong vet, well there isn't any of it. Yes, it had been a while since he'd been seen, hence me making an appointment. All of which I had spoken to the receptionist about. This just seems like more skirting of responsibility for an error on your end.nnAnyway, Greenfield Animal Hospital got me in within a week of me calling and muh boy has a clean bill o' health.
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