Home United States Michigan Flagstar Bank

Flagstar Bank

6490 Highland Rd, White Lake Charter Township, MI 48383, USA

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Detailed Information

Place Types Bank
Address 6490 Highland Rd, White Lake Charter Township, MI 48383, USA
Coordinate 42.6484167,-83.5253857
Website https://www.flagstar.com/white-lake-twp-flagstar-bank-michigan-
Rating 3.5
Compound Code JFXF+9R White Lake charter Town

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

Photos

Reviews

jeff baker (04/12/2018)

I have been banking with flagstar for 15+ years and have always had good experiences. There have been a few rogue branches that I have visited that were not the best but that has to do with the staff. The manager Nicole at this location is excellent! I have contacted here with any problems I may incure and she always is able to rectify the situation. The rest of the staff is great as well. For those that have had a bad experience I say give Nicole and her staff the chance to show you there professionalism and concern with your banking needs.ud83dudc4d

Michelle Ingle (02/05/2018)

Horrible Customer Service! They care absolutely zero about the Customer and their needs. For example...My job has crazy hours, especially in the winter time because I shovel and salt. So I always stop and deposit my pay checks into the ATM at the end of every snowstorm. This morning around 3 AM was no different; except for the ATM ate my Debit card and I couldn't deposit my check and now I don't have my debit card to use. So I call the bank just now at 8:30, I understand they do not open until 9. But someone is there they answered the phone. I explained my situation to them and the fact that I got to be back to work at 9 and asked if there was any way they could go ahead and get me my debit card out of the ATM so I can buy gas and food for work this morning. NOPE wouldn't even consider it. What about good customer service? When I worked in Customer Service I treated every situation how I'd want it to be handled if it were me. Really lady whoever you were that answered the phone would it have killed you to take 3 minutes to open the ATM and get me my debit card? This isn't my first experience with bad customer service! I loved this bank at first bc of the convience of the location and the and their ATM. Its just the lack of compassion for people and their money that really erks me.

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