Map
Detailed Information
- Place Types Travel agency
- Address 2877 Crooks Rd suite b, Troy, MI 48084, USA
- Coordinate 42.560052,-83.1675467
- Website http://facebook.com/somersetophthalmology
- Rating 3.8
- Compound Code HR6J+2X Troy, MI, USA
Openning hours
- Monday 8:30 AM – 7:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 7:30 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
People here are nice, but they are so disorganized when it comes to appointments and prescriptions. I was came to get contacts but the front desk lady had no idea why I was there or where I should go. But what's worse is actually purchasing stuff from here. After trying out the contacts and practicing with putting it on/off, I was then told I had to purchase them by calling. I was also given only a days worth of samples. After calling, they were supposed to get back to me but they never did. Really unhappy with the way they handle these things. Just a really slow, highly disorganized office.
Front desk has a lot of miscommunication, didn’t return the call as they said they would, and the front desk blames each other instead of working as team. I called about a service a family member had and the receptionist stated because she didn’t help my family member the day of service she had no idea about what was going on or what I was talking about and acted as I was a bother. She didn’t want to hear me explain myself and stated my story didn’t even sound right. To get an idea of our problem, I suggested why she had not check patients chart or notes instead of a statement of rejecting to help me out. She was very rude and my family has been going there for some years. My father also checked in and was misdiagnosed & was told he had nothing. Went to a second opinion and was treated as he should have. They need more training on customer service. Their attitudes were just absurd to me. The attitude was definitely there, the attentiveness in caring was not. Our family will not return.
Doctor Lim is a terrible doctor. She didn't take any of my concerns seriously with my eye problems. She just tells me to wash out my eyes. Like that is supposed to solve anything? Extremely rude, bad bedside manners, rude front desk staff. They don't know what's going on there. And on top of that, I waited about an hour and a half.
my family comes here for eye exams, the ladies in the front are so friendly. this past time i was there they even had little valentine’s day goodie bags, i grabbed one for my girlfriend, what a cool thing to do! i 100% recommend this place, dr. mayne is the best.
The absolute best! Great doctors, friendly staff and super all-around service -- annual exams, surgery if need be etc. You name it! You'll be in great hands at Somerset Opththmology!
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