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AAA Jackson

1000 N Wisner St # 1, Jackson, MI 49202, USA

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Detailed Information

Place Types Insurance agency
Address 1000 N Wisner St # 1, Jackson, MI 49202, USA
Coordinate 42.2614283,-84.4292836
Website https://zipgate.aaa.com/?area=jackson
Rating 3.8
Compound Code 7H6C+H7 Jackson, MI, USA

Openning hours

Monday 8:30 AM – 5:30 PM
Tuesday 8:30 AM – 5:30 PM
Wednesday 8:30 AM – 5:30 PM
Thursday 8:30 AM – 5:30 PM
Friday 8:30 AM – 5:30 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Brittany Enfinger (08/28/2020)

I really thought they would be a little more understanding during a pandemic but apparently not. I called and explained that I was laid off and unemployment barely covers any of my bills I was hoping they would be able to postpone just one payment so that way I would be able to pay my rent. I told the lady I just needed to postpone it a week if possible it’s a tough time for me right now and a lot of places are very understanding right now but not AAA. She said nope there was nothing they could do. I called my bank and they were able to actually help me out. Unfortunately I had to freeze the account those payments were coming from in order to be able to pay other bills! So I’m sure AAA will charge me for that next month or discontinue my insurance and I’ll have to go back and figure that out too. But other bills need to be paid I have children to provide for! Really wish the customer service would have been a little better! Pretty disappointed. Once my lease is up on this car I’ll be switching to another company. Do better! Did you forget we are in the midst of a pandemic? People are struggling!nnPs: my agent Chris Webb is super cool and really helpful. Whoever answered the phone and offered 0 assistance was not.

Ian Bonham (01/09/2021)

They have zero clue what they are doing, definitely not the AAA my parents had. First I total a car and it took them almost 3 months to settle my claim. First they fought with the credit union about how a pay off letter was wrote, then after that they did my evaluation wrong three times causing the Gap insurance to refuse claim, then they proceeded to fight with gap insurance like they were in high school. Now I call to make a change to my policy and they say they can’t because they haven’t received paperwork that they never sent, by they way this is not the first time they have failed on paperwork, same thing with auto pay they never send documents to sign and I get booted off auto pay because of it, never had insurance that is so extra and difficult oh and incompetent. So anyway now they are telling me I need to send proof of medical insurance because I opted out which is not true. I have my declaration page in front of me now that clearly shows I choose 250,000. I’m calling for new insurance elsewhere Monday morning. Goodbye AAA

Genifir Lowe (04/08/2021)

Better then most and always nice and willing to help

Patty Tomlinson (10/13/2020)

My husband and I have had road service for decades and they charged me $50 to have my jeep towed. We have not used this service maybe once or twice in decades... seems like they could of given us a break. Also if I waited 3 days it would of been no charge to me.... oh yea it only covered 5 miles! Had to pay tow driver another $15