Longfellow Books

Wonderful, local bookstore. Always has what I am looking for, and often find books I never knew I needed but love. Helpful and friendly staff! Love Longfellow Books.

After being a customer for decades, I will never again shop at Longfellow and neither will my family members (retired English teachers and avid readers!). We have been supporting bookstores instead of Amazon and prefer to read hard copy books, so we will now patronize Print.nnLast week, I placed an order online for 2 books and paid for it. I selected curbside pickup as I thought my father was going to come in to pick up his order. When he told me he wasn’t, I called the store to request my 2 books to be mailed to me. Meg answered the phone and said she could switch the order, but there would be a $7 mailing fee. I was surprised since the online order option said the mailing fee was waived and she said that’s only if you have a financial hardship due to Covid.nnI explained in all honestly that I did not have a financial hardship but that I have a physical one because I cannot come in person due to Covid as I am currently undergoing chemotherapy for cancer and hoped the fee would be waived. She responded “I appreciate that, but I’ll need your credit card number to mail your order”. Stunned, and because I had already paid for my books online so couldn’t easily cancel my order, I gave her my credit card number and was charged $7.nnYour website clearly says that the mailing fee will be waived for any reason. Apparently cancer doesn’t qualify. I hope the $7 was worth losing multiple customers as I will surely share this horrid experience with others. And the 2 books I bought were less expensive on Amazon where I definitely would have had free shipping.

Such a great place and normally wonderful people, but the first and only rude experience in my three months in this city where I felt like being a customer was an intrusion/inconvenience to the staff member. I’m sure everyone has bad days, but if you stand under an information sign and ask someone to step up then the first question should probably not get met with annoyance... especially since I was ready to spend money. Maybe she just needs a hug.

A great bookstore with knowledgeable staff and good selection of used books. Love them!

Wonderful bookstore! Very helpful and can call for having your questions answered.