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US Social Security Administration
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Pamela Stolley (09/15/2020)
Talked with mary today,she was super pleasant and understanding, eased my mind and helped me a great deal! Thankyou Mary!
William Thompson (02/04/2020)
I am disabled and have difficulty ambulating(walking) , as soon as I got to the inside door the Security Guard opened it for me and assisted me in entering my information to receive a waiting #. I did not have to wait long and when I was called to the window I was waited on by Mary who was professional & courteous. I was assisted by John also who was kind , professional , helpful and courteous. When it was time to go , Ed , the Security Guard opened both doors for me on my way out and was very professional and polite. Thank you! It is very difficult to do things when you are disabled and it really makes a difference when you have personnel like this that are so helpful and kind.
Kyla Sugars (08/22/2020)
Our Social Security Cards were stolen, the website told me the information on my driver's license ISSUED by Illinois didn't match my motor vehicle information. I've been trying to get mine and my children's card, first I forgot to put in proof of who I am so I sent the temp license from the dmv a d told me it wouldn't work. This is ridiculous I need my ssc so I can get a job, they need a photocopy of it to put in my file. Just open the building a d do like everyone else and limit the number of people coming in, I could have had mine and my children's ssc by now if I could have gone in and done this rather than fight them through the mail.
Robert Berry (10/18/2019)
I had a great experience at the Sterling SS office. I filed for retirement benefits. It was on a Wednesday morning, not busy at all. 2 others being assisted. Nice gentleman guard helped check me in. I watched him do the same for all others too. My wait was about 8 minutes to discuss my needs with a man and then about 12 more to meet with a nice woman named Debi that filed and authorized my claim in another 8 minutes. After working and waiting 50 years, I expected it to be more difficult. It was really painless and easy. Everyone was pleasant and helpful. Super good experience for me.
Paul Shiaras (08/15/2019)
A terrific lady named Nora was super sweet and helpful. She went above and beyond to help me get signed up with all of my benefits. Thanks so much.
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