Car Pretty

Been trying to get an appointment since. 3/1. Calling and calling and not getting an answer. Have left numerous messages with no call back. Went to the shop today. Was waiting 15 minutes with no contact. Tried calling again from the shop. One person inside heard the phone ring and just kept on working. Finally I stepped into the shop and asked if anyone was there to make an appointment. The answer I got was no.

Worst detailing job. The car wasn't thoroughly cleaned and the roof liner was ripped. The detailer started making excuses and blaming me that I had it ripped. Joe, the owner, promised to take care of it and completely ignored it. After I got his cellphone number, he kept telling me to call him later to discuss the issue. This place is completely unprofessional. I wouldn't recommend their service

WARNING - UNTRUSTWORTHY AND SHADY BUSINESSnnI bought a used 2003 Acura TL with 107k mileage from the owner, Joe, only to find it had transmission problems after the purchase. Was told the car was in good condition and everything was working but the morning after the shift was stuck in park. Called Joe and he told me it’s because the shift had frozen after water got into the mechanism after detailing. This happened on Friday 1/22/2021.nnHe promised to order the part from an Acura dealership and get it fixed on Monday. When Monday came around apparently the order was delayed and I was told to give them another day.nnOn Tuesday, I was told that the dealership’s delivery truck had gotten into an accident and that I should wait another day. Joe was not picking up his phone at all either, I was only able to speak to their mechanic, Paul during this entire fiasco.nnWednesday comes around and I call them in the morning and I’m told the new part had arrived and that their mechanics are working on it. Fantastic! I come and pick it up, happy that the issue had been resolved.nnThursday morning I get up to check if the shift would still be frozen, and sure enough it was.nnWhatever you do, do not purchase vehicles or get any work done from this business. They are shady and not trustworthy. I’m not sure how such a dishonest business is still running after 15 years.

This seems like a joke...no appointments for the next 10 weeks? Really...?nThe instructions to leave a voicemail don't really work if your mailbox is always full. You can text the number, but good luck getting an appointment before your Groupon expires!nUnfortunately my experience was the same as others with my Groupon.nMy advice is to get a refund from Groupon. They will give you credit to use for any other Groupon.

Update: The owner reached out to me twice left a voicemail, in effort to try and assist with concerns from the last visit. We missed each other.nn2 weeks later...No, return call or reschedule to rectify concerns.nnI will be happy to allow this company to support me in the best way they can to update my ratings and give a BETTER review when they CALL back. They have to FOLLOW again up first.nnThanks.