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Kay Jewelers

147 St Clair Square, Fairview Heights, IL 62208, USA
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Detailed Information
Openning hours
  • Monday 10:00 AM – 9:00 PM
  • Tuesday 10:00 AM – 9:00 PM
  • Wednesday 10:00 AM – 9:00 PM
  • Thursday 10:00 AM – 9:00 PM
  • Friday 8:00 AM – 10:00 PM
  • Saturday 8:00 AM – 10:00 PM
  • Sunday 10:00 AM – 7:00 PM
Photos
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Reviews
Christen Rincker (07/20/2020)
My consultant was very helpful and kind. He let me try on several pieces, cleaned and disinfected each piece without complaint and gave me guidance on which piece might best suit me. The whole experience was ver enjoyable and I would go back for my next purchases as well.
Sean Pellmann (06/17/2020)
I received top notch customer service on my visit to Jared at the Fairview Heights location on June 16th. The whole staff was eager to help and made me feel valued from the time I stepped into the store to the time I left.
Kelly Mueller (03/15/2020)
I purchased a ring before Valentine’s Day.The ring had to be ordered to correct size and I was told I could pick it up in two weeks. Almost 5 weeks later, the ring has not arrived. I have called a couple of times only to be told it has not come in yet. This has been frustrating. In my opinion, good customer service would have called to inform me of the delay, the reason for the delay and try to assure me (the customer) they are doing whatever they can to get my jewelry to me as soon as possible. They have offered nothing only to tell me it has not arrived yet. When I asked them to track the ring and let me know where the ring is coming from, they need to call me back once they get the information. Computer should be able to track the jewelry . I am disappointed by the experience and lack of customer service. I purchased two things that day, they should have been more realistic with the time frame of the order.
Kathy Cox (08/26/2019)
THIEF'S...Double billed us for a watch cleaning, then would not help us with getting a credit. They told us to deal with the credit card. They lowered my credit rating when I refused to pay. I had to file a FRAUD statement with the credit card co to get my credit reinstated. I wonder how many people don't check their bill and get totally ripped off by Kay Jeweler. DON'T GO HERE
Becka Lambert (03/09/2019)
Extremely pushy and threw fits when we 1. Wouldn't sign in and 2. Give our names. We were just looking and we expressed this multiple times. When they asked for our names and I said no thank you, the sales lady huffed and stomped away like a toddler. Not professional whatsoever! We will never step foot in their store again.
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