Map
Detailed Information
- Place Types Travel agency
- Address 825 New Baldwin Rd, New Athens, IL 62264, USA
- Coordinate 38.3136031,-89.8637363
- Website Unknown
- Rating 4.3
- Compound Code 847P+CG New Athens, IL, USA
Reviews
What a wonderful experience. Great advice and extremely knowledgeable and professional. We'll go back for all of our travel plans.
I had an awful experience with Nanette at Travel Connections. We booked an Apple Vacation to Jamaica. I arrived at the airport at 4:45am to leave for a 7am flight. I was told the flight was cancelled the day before and to come back tomorrow if I still wanted to go. The flight was not showing cancelled the night before on the website. I was told I would have been contacted but they did not have my phone number??? We missed a full day but decided to go because we had taken off work and had limited time to plan another trip. They could not tell us what the refund amount would be before we left. That had to be figured by accounting. We received a partial refund over a week later. I still have not received a adequate response about how it was calculated. If Nanette helped us at all negotiate the amount of the refund I’m completely unaware of it despite calls and emails. The first line of the “apology” letter from Apple and Travel Connections apologized for the issues we had on our trip to Los Cabo’s....we went to Jamaica. Now that’s personal service!
Nanette is amazing. Last year she planned and booked our Jamaican wedding and now we're heading to Mexico!
Very polite and helpful
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