PNC Bank

Amazing customer service quick and efficient regardless if you contact the bank or the 800 number I'm glad I made the change

I was very pleased with the customer service I received when opening an account. Jackie was very friendly and welcoming. A very positive experience.

WORST BANKING EXPERIENCE EVER! I opened a new account with a coupon to get up to $300 for opening a new account. I never received any of it. When I opened the account nothing was really explained to me. The person who opened my account no longer works there. I went in about a month after opening my account and inquired about it. I was told it typically takes 60 days. So I went in again about a month later with other concerns on my account as well. I spoke with one of the personal bankers who didn't have answers. They told me the manager would be calling me. No one called me back so I had to call them again. Still got no where was told they would get back to me. Got a call about a week later that I missed so I returned the call 3 times and never got a call back from the branch manager. Finally I call the customer service line again today and was told there was a case opened on it and that I would not receive the coupon due to my direct deposit going into the wrong account. Which was an accident because the person who opened my account did not explain how the virtual wallet worked or that it was actually 3 different account numbers in one. The branch manager couldn't even have the decency to call me and let me know or apologize for his staff not properly explaining the accounts so that I could get my rewards. This isn't how you should treat customers especially after they made so many attempts to inquire.

Walked in to make a rather large deposit get told we are primarily drive up service location. They dont even have a standard walk up counter anymore.so its either self service drive up or get no service at all.Wont do buisness with my money anymore.

Great bank