YSS Family Counseling and Clinic

Say yes to therapy, no to YSS. If you don't need therapy now, you will after you deal with this organization.nnWe went cognitive behavior therapy for anxiety b/c they work with kids and teach family to help. After waiting two weeks to start, our assessment took three sessions. 5 weeks with no treatment. Our therapist didn't show to an early appointment with no notification or apology, we don't have virtual links 50% of the time when our sessions start, and you are limited to booking appointments to two at a time. So I am constantly trying to call and make appointment and nagging them just to get on the calendar and getting that done does not mean I will be given a link. The last time they scheduled us after I left a message, and they didn't tell me when we were scheduled (they switched it from our normal day/time).nThis may be true with all therapy but after the preliminary activity/assessment--which they did not share with our doc when we needed it for our appointment despite early return of paperwork--they are now bonding. So Still no suggestions to help us get started or actually start managing the anxiety. No involvement of the family to improve things, as promised, because the therapist we were assigned isn't trained to help the family learn to participate in the treatment. Huge waste of time. Months lost at this point but starting over with a different place would delay things also. Rock and hard place...

Trying to get a refill order for medication for my child is the worst experience ever. This place has no sense of urgency, nor respect. It’s been 3 weeks with daily calls to get medicine that will help my oldest child focus, calm down, and behave better. But these people don’t care one bit about that. They are better suited sitting behind a desk letting calls go to voicemail while they play on the computer.nnThey don’t care one bit about anything other than themselves. I would not recommend going here even to my worst enemy. For my child to be 3 weeks without a refill ordered is pathetic at best. If you don’t care about when your child gets their medicine to help them this is the place for you.nnIt’s sad that a place that specializes in youth, don’t even care about their patients.

Family Life Center (YSS) has been a place to start the healing process for our family. At first, I was reluctant and scared to go to get the help we needed for our family, but I knew something needed to be done. On day 1, starting from the front desk staff all the way to the nurse's and counselors, I didn't feel judged or looked down upon because I was there with my kids. I was at rock bottom. I could feel kindness, gentleness and hope from the staff. I still feel that genuineness still today.nThe front desk staff answered questions, work with my schedule and call to remind me of my appointment (huge help with multiple kids with different schedules). The counselor listens and gives tools/ advice that the kids and I have started using. The hard work at home with the tools given has been a positive growth.nNow, I see YSS as a place that I can count on. A place to run to for parenting help, guidance, support. A place my kids look forward to seeing people who care about them, their thoughts/ feelings and listen.nFamily Life Center's staff is a place that I can truly say is changing our lives for a better tomorrow.

YSS is truly an awesome organization that puts kids first and strives to provide hope and oppportunity for all! I have toured several of their facilities and programs and spoken to kids whose lives are truly being improved.

My involvement with YSS has been from the beginning with the former Bustopp. I have found the organization to be the best youth development organization I have worked with in my 45+ year career with youth development.