Massage Envy

My friend and I got facial. TiAmber was our esthetician. She did amazing job and explained the process and product. She seemed knowledgeable and welcoming. Overall great experience. Thank you

I am highly disappointed with this location’s front-office service, specifically Debra. I had an appointment this evening at 5pm, but woke up experiencing illness so wanted to reschedule my appointment, especially in light of the Covid-19 climate we are still in. I called their office first thing (8am) and explained my illness to Debra and informed her I would like to reschedule. She gave me several run-arounds concerning why even though I was sick I could not reschedule. Even so much as stating the owners are the reason why if a patron feels ill they still have to be serviced. She then said half of my Massage Envy points banked for today’s service would be expensed because of the same day reschedule. I asked what concessions are made for feverish patrons. She said they are still required to show up and Massage Envy would take their temperature. I told her I would be going to the doctor’s office today and could provide an excuse. She said a manager would get back with me today, but no one ever contacted me. After having my suspicions proven that I had been lied to and no one would contact me, I called back to ask about what was the current status of my appointment/points. I was then informed the appointment was taken off the records and all of my points for today’s session had been expensed. I am extremely frustrated with their “customer care”. I feel lied to and with their “Covid protocols” that were exhibited today first-hand to me, I will NEVER feel comfortable patronizing them again. There is no telling how many patrons who have been ill (with or without fevers) have received service and unintentionally spread it to others with the help of this location’s policies. So much for this place being a standard of wellness services. I feel more stressed now after dealing with this than I did before. I wish I had NEVER booked anything with this location or had my home membership at this location.

Great communication with staff, felt really safe going in with all the covid-procedures.

I absolutely love coming here. As a single mom, I don’t have lots of money to spend on spa services. Because of massage envy I am able to spend a little time pampering myself. Whitney has done an absolute miracle on my face with products and chemical peels. I am so happy! With only one very light peel, about 75% of the dark spots I had from sun exposure are gone. The receptionist is absolutely wonderful. She works really hard to apply coupons and discounts whenever she can. The place has always been clean and welcoming. The staff is great. I did so a massage as well and it was very very relaxing. I got the membership and plan to make monthly visits.

Quintette was great and I had a great massage. Debra was very nice and helpful. I also had a facial with Selena. She was late and I was suppose to have an hour and it was only 45 min at best. That included me changing and all. She never discussed products with me other than not to use an abrasive exfoliater on my checks.nShe left the headband on and the bed raised up and I slipped getting down since it was still up. I would go back for the massage but would request someone different for a facial.