The Castle Jewelry and Pawn of Nicholasville

Just wanted to say thank you to Mike Marcum! Though I’ve found the perfect ring for me elsewhere, he was awesome. He was very patient with me, and very kind and friendly from the second he said hello. I had a better experience here than I did at the bigger name stores! I definitely recommend this place, especially if you’re not sure what you want and need some guidance.nnThank you Mike! I’ll be back to look for a band :)

I recently purchased a gun from here and had it shipped to Nashville, TN. This was my first time ever doing this and I was concerned. The gun arrived with some minor scratches, but when you spend $1300 on something you expect it to be perfect. Mike was nice and refunded $50, and told me the scratches happened when they take the guns off the shelf at night. I wish I would have been warned before I purchased the weapon about the scratches and I could have taken a different route.

Excellent sales staff, service and prices! Thank you Jacob for a great buying experience.

Great staff and great experience all around. I was looking for an anniversary ring for my wife and found an exceptional piece at a great price and was out the door in less than 30 minutes. I recommend the Nicholasville location highly.

Horribly disappointed and upset with our first and only transaction with The Castle. My husband and I went in on 4/6 to purchase a lawn mower. The young lady helping us told us she could give us a discount on any mower we chose. After picking one out, she said then she couldn't give us a discount. We specifically asked if the mower worked. She said yes. While trying to ring us up, a gentleman employee came over and said he couldn't get that mower to work. Strike one, the lady lied to us to make a sale and didn't offer a discount like she said. So we asked the gentleman about another mower. He said that one did work. We took his word on it and bought it. Shame on us for trusting their word. We get the mower home and it won't start. We put in fresh gas, cleaned carburetor, bought new plugs, and watched countless tutorials on how to fix this thing. We couldn't get it to work. So the next day, we took the mower back WITH the receipt. The woman there first told us it was sold as-is. We said the woman who sold it to us yesterday said we could bring it back with a receipt. So she then offered us a store-credit only. We were willing to pay another $30 for the other mower in exchange. So we took the other mower outside and it wouldn't work either!!! So we asked about a total refund and they insisted on store credit only. So while in the store, I called around to find a repair man. Every quote we got JUST TO DIAGNOSE the problem was more than we paid for the mower itself!! So now we are stuck with a mower that doesn't work, that we've already put money into trying to fix it. Thanks for selling us a piece of junk, The Castle, and not standing by customer service.nnShame on you. Stay away from this business! They sell broken equipment and LIE!!